TUMIReviews of tumi.com

I bought a Tumi case mc claren for my iPhone for $195 in Denver Colorado (cherry creek) location.. My case got unglued on the side and when I went to the clerk today (May 1, 2026), He propose, after talking to his manager, that I send my iPhone case for repair.. This is so stupid because I need a iPhone case to protect my phone and the clerk said there is nothing to do but send it to Repair.. I left my $195 dollars case on the counter and I told the clerk I WILL NEVER BUY TUMI again.. I have many tumi luggages and backpacks and regular computer bags and iPad bags .. AGAIn I will never buy anything from Tumi again and you should do the same because of their inflated price with no quality. Johnny Huard

The older products were built well, the problem is Tumi does not honor their warranty after you pay to ship it to them.

Had the worst experience trying to buy some luggage from your outlet store. Even though I have a history with the company and wanted to add a couple of items to match the items I already own, the salesperson (who was lovely) at the outlet store near Philadelphia was unable to sell me the pieces that she had on hand unless I was to drive 3 hours in each direction to come pick them up as her "district manager" would not allow her to ship them to a confirmed address. So rather than me spending over $1500 with Tumi, they made me jump through hoops to "prove" my worthiness. There are a lot of other brands out there who have great items and charge quite a bit less, but I was trying to be brand loyal. Unfortunately the company is not customer loyal and I've never been so angry in trying to spend money. I have never had this issue with any high end brand (and I buy from much more designer brands than Tumi). Just stupidity on their part and if that's what they think of me as a customer I will just take my business (and money) somewhere else.

Appalling delivery experience, nil communications. No customer service available. Completely poor. Not what I expected from Tumi (TUMI00602208)

I went to buy a suitcase and a family member bought a gift card once they knew I was going to make the purchase and I was at the store (hour+ of driving round trip). The site gave a warning that it could take up to 4 hours for the gift card to be delivered. As I didn’t make the purchase I was unaware of that. I then called corporate and they said it normally takes an hour for a gift card to be generated (in 2026 I’m still confused as to how this takes hours to generate a gift card but it was in the fine print so they did give a warning). I waited for another 2.5 hours until I had to leave for an appointment. I then asked if they could ship me the bags so I didn’t have to do another hour of driving to pick up the bag once the gift card comes through and they said they cannot ship any of the suitcases to a closer store or to my home. I tried calling again at 4:45pm est but apparently they close at 5pm est. It’s now been over 8 hours since the gift card was purchased and still nothing in the inbox. This is my first time buying from Tumi (the employees at the physical store were lovely) but it seems like corporate policies are hindering the employee’s ability to assist customers. The sender also received an email saying that the gift card was delivered (it hasn’t been, not in spam or in my inbox and I’m getting other emails from other senders). Update: had to call back for the 6th time. They had to email it to a different Gmail address. They also give you an order number and the ability to look up the status of your order. When anyone tried it just gave an error message. And they have a phone number to text. It’s been almost 24 hours and no response there either. Why does a gift card take hours to generate? Why can’t you ship suitcases? Why doesn’t your own tracking system show the status of an order? This isn’t some small mom and pop operation. You are charging 1k for a suitcase you’d expect matching service to the price tag. I’ve been looking to replace my suitcases for months now. I was so excited about this bag but the amount of time I’ve wasted due to corporate is really making me reconsider this whole thing. Especially after reading these other experiences

Worse experience ever: The handle felt off on our first trip… We found the shop to fix it and now happened again on our second trip. Don’t ever buy the products bc you can get better quality anywhere in the local market.

I placed an order on the TUMI website and during the checkout process the item in my cart was automatically switched to a different product without my consent. I contacted customer service within 5 minutes of placing the order, but they ignored the issue and did not offer any solution or apology. Instead of simply cancelling the order, they forced me to receive the wrong item and then send it back at my inconvenience. Emails are either left unanswered or replied to with a significant delay, which makes resolving any problem extremely frustrating. Overall, it feels like they do not care about their customers at all, and this experience has completely destroyed my trust in the brand

Every time I look at my $1900 carry on I could scream! I was told how light it was blah blah. The bag literally weighs over 8 pounds and you are allowed 17 on European flights no exceptions. What gets me so upset is after I bought it I took it back inside the return window. I admitted that I used the bag once even though it looked perfect! I felt it was too heavy after being told how light it was. I didn’t know better I trusted the sales person at the time. I didn’t research. When I took it back he starts talking pounds….he said it’s only 3 pounds difference. He offered to send it in their customer service to see if they will allow the return. 3 months later and many calls they give me my bag back with nope you have to keep it. I went there for an education and was sold an expensive road trip bag that was beat to he*l the first time I was made to check it. Never again TUMI! Your sales people lie and I’m stuck with a bag I absolutely hate! Save your money. Luxury luggage is for suckers. Get the lightest bag on the planet that will fit the most luggage for a carry on end of story.