TUMIReviews of tumi.com

Purchased three bags off them two years back now the quality is still good the durability is by far the best thing about this product maybe reading the other reviews I'm lucky as I know others have had issues with zips but for me I love the durability of the suitcases

I was a very regular traveller internationally. I purchased several Tumi luggage items, which I found very hard wearing. After several years use the carry on wheeled case and laptop backpack required repairs. Tumi repaired both items free of charge, including the transport. I have found the products and service excellent.

I bought a set of the 19 Degree luggage early this year. After 4 months of use, I can say it is the best luggage I have ever owned! It packs and zips easily, rolls so smoothly and the carryon size fits in all airplane bins except for the smallest plane in the United fleet. The attached tag on the side is a nice addition. I highly recommend these bags!

In 2007 or 2008, In New Jersey USA, I bought myself a Tumi roller case and computer bag. I travel 100-200 days per year, in 2023 the set started to show that it was a little tired. I walk into the Tumi store in Munich (I moved in the mean time), to buy a new set. The staff asked what was wrong with the current set and commented that after 15+ years these items could be fixed. I told them that due to the amount of travel that I do, I could not do without a travel set while the repair was talking place. No problem, we will provide you a free "loaner" set until your set is back from repairs. I was blown away by this lever of service after so many years, in a completely different country. Today I picked up my own travel set from the store and I felt that the (travel) world must know about Tumi's customer service. Now from a business point of view this may not look like the best approach but in t'row's sustainable world, this is the way to go. Wrt, I have kids and when they start working they deserve a Tumi set as well, because Tumi's will probably take care of them as well as they did for me. So in the end, Tumi will end up selling 3 extra travel set because of their customer service and sustainability approach, apart from their great products as well.

ottimo servizio di assistenza su una valigia dove si era rotta una ruota. Spedita e riparata nei tempi previsti

Tumi customer service and repair center are amazing! I bought a bag many years ago and the wheels broke. They immediately repaired them under warranty without any additional cost incurred. And last but not least, they exchange the wheels in a super fast timing. This is why I love using this brand!

I bought a TUMI suitcase about ten years ago and it’s been a faithful friend through many travels ever since. Last year on a trip to Turkey the zip securing the case failed at one end. I was still able to use the case but the zip needed replacement. I took the case to the TUMI store in Regent Street, London and they sent it to Germany for repair. Today, I had an email from the service centre to say that my case was repaired and would be returned direct to my home via UPS. And there was no charge for this. That is great service.

I went to the Northpark (Dallas) store with two pieces of luggage that I managed to clean up (the light gray showed all of the dirt and the bags had been through some aggressive airport handling). Ross replaced the monogram on both pieces with a fresh one which really made a nice difference. Thank you, Ross.