TUMIReviews of tumi.com

I’m off to Sydney next moth (first class) and wanted a really good travel bag/ruck sack. I went in to the Regent St, London branch today but left due to the pushy, horrible and aggressive staff. The bag I liked was almost £1000 but I’d have happily spent that had it not been for the staff member who was clearly hoping for a commission on the bag and followed me like my shadow. Where do they get these morons from? I’ll spend my money elsewhere!

Been a TUMI consumer for many years and first time that I started to look at other options due to how TUMI handled repairs in Bali Indonesia and their customer service. In reading other reviews, I also think TUMI has lots it's luxury edge. Broken wheel repaired and days later when traveling in the airport, the new wheel broke. Was embarrassed at the airport and when I asked for my money back for the repair, they told me no refund policy on repairs. Dissappointed in their policy and customer service as I have many TUMI bags, accessories etc. I will change over to new brand and begin a new collection. Hope TUMI changes to the old good days when they were top.

I bought a Tumi large Extended Trip 4 Wheeled Garment Bag 2 years ago. After light travel, the top where the handle is became delaminated.. returned to Tumi with receipt. They say its unrepairable and offered me $540 towards a new bag... ???? Their website shows my bag that was $900 2 years ago is now $1295 and out of stock. lovely. This is not how they represent themselves or their warranty. Fair would be to provide the new same bag or at worst, to provide the new bag with me paying 20% to offset the two of ten expected years of life i got... RO-20220408183482

Great sales staff in Singapore shop. The service is seriously unacceptable. After 2.5 year the leather on my briefcase started to crack and fade, the service simply refused the claim. First they said the briefcase was obsolete, then told me they had no sales record, I supplied proof of purchase. The claim refused based on pictures only, they never wanted to examine the briefcase. Now all my attempts to contact TUMI are ignored.

I asked to check for my warranty with serial numbers and style by email,text ,and call.They said they wouldn’t be able to tell unless I sent it in .I paid quite a lot for several Tumi products and they do appreciate my business.My telescope from wheel computer bag came off on one side and only need the pin to keep it in place.No more Tumi for me from now on.

I bought several tumi suitcases many years ago and they all came with a lifetime warranty. But now that one of those suitcases needs repair, the company says the warranty is void . I will never be loyal to your product again. No more Tumi for me or my family.

I purchase a Tumi cross body bag in October 2021 from one of Tumi authorized dealers. The zipper portion of the bag had a defect. The store directed me to send the bag directly to a Tumi repair shop. To this day I cannot get a straight answer from customer service on the status of the repair or if the bag has been misplaced. The warranty claims are bogus along with their quality statements. I will not purchase from Tumi again. Next course of action with been involving my attorney.

My husband bought a top-of-the-range tumi aluminum suitcase for the wedding of our son in the US as we needed to take a lot of clothing due to taking place shortly before Christmas. When it came to packing up the locks did not work and he nearly ended up with his clothes being locked into a case that would not open. This stress was so unnecessary with all the additional bureaucracy to travel. He ended up taking a sports bag as he could not risk having his suits stolen or worst not being able to access them due to two broken locks. He has been battling for nearly two months to get his money back, as they keep sending the "repaired" suitcase back which is still not working after the third return. It is a complete joke and we would recommend not to buy their goods as returns are being made extraordinarily hard. So glad that the rest of the family bought RIMOWA suitcases - we had no problems. Just felt so sorry for my husband having to go through this experience.