TUMIReviews of tumi.com

I owned over 12 Tumi bags and luggages. the quality is overall ok. However, when the problem happens, it took forever to get it solved. Tumi doesn't deserve the brand recognition. First of all, when I purchased the suitcase, it was lifetime warranty. Then they changed their policy. For a small problem, it consumed me over 20 hours exchanging emails, and the customer service phone number never worked: waited and waited and never reached to a real person.

I purchased a handbag which I used on a recent trip. The bag gets dirty like I have never experienced before. I found myself cleaning it everyday and even following their instructions how to clean it really did not work. No other fabric handbag which I have gets dirty like this. Clearly they should use a better materials that is stain resistant. I would never purchase another item from them.

Tumi warranty is lousy. My bag handle would not release and come up while traveling. I paid $25 to mail it to tumi. And got a message that only said it ain't covered by the warranty. Had to pay another$25 return shipping and $76 to repair. Let's just say no longer loyal to the brand.

I have bought Tumi Tyler crossbody and it easily scratched, even a finger nail scratched it. Very very unhappy by the poor quality despite paying lots of money for it. I used to trust Tumi for quality but no longer .

We bought $5700 dollars of Tumi luggage. Immediately our handles became loose and a TSA lock was broken. On our trip two weeks back our carry on hand bag, that slides over the carry on roller suitcase ripped on the inside of the outer zipper pocket. Its defective! No material should be loose in the pocket allowing the material to get caught in the zipper. Period, its a manufacturer defect. I took it to Tumi who mailed it in and I received a declination of the repair. Tumi screwed us! No one should be able to simply unzip or zip a multi hundred dollar bag and have the inside pocket material get in the way of the zipper. Our bag tore and Tumi will not standby their claim to repair their product. Its disgusting. I never had these issues with my $200 dollar Samsonite.

Below is what I just read and couldn’t agree more. Great service when they want to sell their luggage, horrible support/service, often worthless warrantees and wait times over 40 minutes (I give up at that point) when you call customer service. Nice luggage, but $800 pieces are no better quality and durability than my daughter and son’s $150 pieces of the same size and similar design. In fact I’m on my third and last set while my kids, who travel more than me, still have the luggage I bought them 15 years ago. “Tumi customer service reviews are highly polarized. While in-store staff often receive praise for exceptional in-person assistance like monogramming and repairs, online and phone support on platforms like Trustpilot frequently face backlash for long wait times, warranty claim denials, and poor communication”

POOR INVESTMENT - WISH I HAD GONE ELSEWHERE- (1) NOT DURABLE - Zipper Broke after < 1 year - used only as a carryon. (2) CUSTOMER SERVICE IS TERRIBLE - They will not replace it - I have to ship it back to them and be without luggage during summer travel months....... you can get better service, and a more durable product at 1/10th the cost at a chain store like Target

I have bought Tumi over 10 years. Today popped into Tumi in Case in Picadilly. Small bag. Asked for a 3 letter initial. They couldnt print straight. But every other Tumi shop can Bad service