TUMIReviews of tumi.com

Horrible experience. For other consumers to understand how it was, I laid out a timeline: Jan 19th - Bought a product at the website Jan 30th - Didn't receive the product and sent an e-mail requesting information Jan 31st - Received a reply that it was out of stock and that they would send Feb 17 Feb 22nd - Didn't receive the product and sent an e-mail requesting an update Feb 22nd - Received an automatic e-mail that the product has been shipped Feb 23rd - Received a reply saying the order wasn't fulfilled due to a payment declined (?????), and the person didn't offer any additional help While all this happened, my credit card was charged. This was one of the worst experiences I have ever had with a brand. It's unbelievable how a company with that much brand equity doesn't care about customers. It's very clear now why people I know are leaving Tumi to go to Briggs & Riley. I'll probably do the same the next time I need to buy luggage items.

I have 4 Tumi suitcases. One I never use so that leaves three I can write about. The quality has been terrible. The handles have pulled of on several occasions and have been repaired several times over the years. I have a 21 year old Samsonite that I don't use anymore because it's just dated, but for a fraction of the price it has far outlasted my Tumi's. After taking them in for service and the handles coming off again, I decided to try to fix it myself. I took out the lining and found a bunch of screws and washers laying at the bottom of all of the suitcases. I screwed them all back on and checked all the other screws. They were almost all loose. That included the screws that held the wheels and plastic trim on them. I don't even travel that much. Heed my warning. I will never purchase Tumi suitcases again. Going cheap next time.

I order my Tumi International Duai in December. I supposed to received on January 5, after I got message that will be deliver 15 of Jnuary.....after my 6 contact with Tumi by text message i did not got any answer from customer service. I called today , customer service representative put me on the hold and after 10 min. waiting on line she said that she will process my case to manager, because she doesn't know what is going now. Not good customer service..........I am waiting for manager call me........

Horrible customer service. Very rude! Spent over $10,000 and had a few problems that was their fault and treated me very badly.

Bought a Tech product from Tumi. Both handles snapped off. Both Hong Kong & Bangkok could not repair (no parts for this product). Found a Luggage repair company in Bangkok perfectly repaired for 20US$.

No customer service at all For more than six months there has been no response whatsoever: emails are not answered, the telephone number indicated on the website and on the return document is outdated. This business behaviour is in no way in line with the high prices of the products. This was a one-time purchase which will not be repeated. Total disappointment.

Quality and service below expectations. Customer service has been ignoring my emails for the past 6 months. Luggage had a broken wheel. Tumi offered to fix it and sent me a shipping label. After analyzing the article, they decided fixing wasn’t possible and kept the article in exchange of a discount voucher - which they never provided. Had followed up several times for the past 6 months, with no replies.

From what I was told TUMI Singapore has since reverted back to its principal and is managed out of Hong Kong. Previously, doing simple repairs like a handle replacement was simple and fast - pop into a store and its done in 5 mins. Now, I have written emails to them, tried calling. Its been more than a week and they have yet to respond as to how they would be fixing a busted handle. Its no wonder, less and less people I know still use TUMI.