TUMIReviews of tumi.com

Tumi is a great product but the customer service of Tumi especially Vaughan Mills Tumi outlet is PATHETIC. It is one of the WORST and DISGUSTING customer service I have ever seen across any store. I gave my bag belt under warranty for minor repair (stitch came out) and I was told that I will get it back within 2 weeks and now it is more than 4 weeks and still I have not got the belt. I have to call them multiple times to request for my belt and the funniest part is - their representative shamelessly tells that I can myself go to their repairmen and find out what is the status of my belt. They do not even bother to inform you about the delay instead when I called them multiple times they told that they will get back to me by end of the day and every day was the same story. I REGRET why did I bought Tumi bag OR why did I went to them for a small repair, instead I would have got this done through some repairmen by paying directly.

I spent about $950.00 on a Tumi suitcase that was just over one year old. I don't travel often but treated myself & wife to some Tumi luggage. After my third trip in May '23 I notice that my suitcase was coming a part. Tumi charged me $50 to mail it to them for repair estimate. Two months later, I get my suitcase back from Tumi indicating it cannot be repaired and they would give me $450 towards me getting another similar suitcase, which now costs $1150!!! This is total BS from a once great company. They don't make quality products anymore and certainly don't stand behind them either. This $450 offer was an insult. I spent $950 and the suitcase is already unrepairable after 3 trips!! I noticed Tumi doesn't even bother to respond to others who have rated them lowly. Red flag!

Items were missing. That I know I did order them though it shows that apparently I didn't..,... Especially my all purpose blades........ This app is a joke you cannot even talk to a real person...... Spend over $300 with this app I'll never do this again I'll make sure they're blocked for my life

Will never buy this product again, high priced and when a zipper failed it was replaced with an even worse zipper and then it became unrepairable and Tumi offered me a small gift certificate that had to be used to repurchase their faulty merchandise …No thanks I’ll buy elsewhere! Way overpriced with bad customer service!

I ordered a retro gaming system and it did not work. They should test every system before they ship them.

Absolute garbage. Shamelessly overpriced at the "luxury" level, most of these bags are made with cheap components that become problematic and eventually lead to useless pieces of luggage that the company takes no responsibility for and makes it very challenging to have repairs.

Flaming garbage. Spend 500 on an expandable bag in ballistic nylon, watch the garbage leather handles crack and fall apart, nylon start to fray, and zippers start to fall apart after less than 2 years. You’ll get more value from burning your money.

I had the handle break on my one year old suitcase. I sent it in for repair and got it back in late October 2022. I just returned from my 3 rd trip with the suitcase and the handle that was fixed broke again. Tumi service said that if I sent the luggage to them at their service center they would let me know how much it would cost me to have them repair the luggage. It would cost $167 to mail the luggage to their center and I would be liable for the repair that they did and failed. Their web site says "We pride ourselves on delivering world-class customer service. And, we really mean it." However their actions do not support their claims. I have been a loyal Tumi customer for 40 years but I will buy my new suitcase from someone else. Premium price terrible quality and no warranty at all. Very disappointed. Deb from the Desert