TUMIReviews of tumi.com

Tumi quality has gone downhill since the Samsonite acquisition. Tumi will not replace a defective handle that won't open or close. Save yourself some headaches and pick up a Rimowa, Briggs and Riley, or Away.

Took 5 weeks to refund $$$

The material flaked off the shoulder strap. I returned the backpack to the retail store, and they charged me to ship it back to Tumi . Tumi kept the backpack for 7 weeks then sent it back to the store and said they did not want to fix it. Even though I was willing to pay for them to replace the straps, they would not help me. Poor quality and horrendous customer service, will never purchase Tumi again.

We purchased 2 large rolling bags, 2 rolling carryons and 2 backpacks a few years ago. One handle broke shortly after we purchased it. We had to pay the ship the big bag back (about $70) to get it fixed. Recently the handle broke while in Europe, making the bag useless. I sent, and paid $25, for the bag to be returned to Tumi to be fixed. We purchase handles to fix the recent broken handle and bought an extra one for when the handle breaks again. Here is the real issue. The hard sided rolling carryon cracked.we have never check it, we don’t travel a lot and we paid $25 to send it back to be repaired. It can’t be fixed. Tumi gave us a $200 voucher, which can’t buy much of anything and certainly not a new rolling suitcase. Plus we paid $25 to ship it back. It is a joke! I should have known when the 1st bag broke.

Not the best company to work for unless you with a certain ( community) you will go no where! No respect for older workers , if you want good benefits then go for it if you are looking to have any future there then don’t hold your breath

The same fault with my Tumi carry on occurred where the handle jammed. While the first repair was covered by warranty, the second one wasn’t. Clearly there is no lifetime guarantee and they don’t stand behind their repair work. It has certainly made me question future Tumi luggage purchases and the true value of the brand

Was an avid fan of Tumi Liggage for over 25 years. Recently went to buy some new pieces and the experience was dismal. Did not receive the full complete order (over a month now), and no communication. I have had to waste my valuable time contacting on three (3) different occasions to get resolved. It must be the new ownership from Samsonite, as the lack of customer service from Tumi is not what it once was, and what they prided themselves on, which is why I WAS such a loyal customer. I will buy from Briggs and Riley moving forward.

The wheels on my Tumi haven't worked right since I bought it. I tossed it in a closet and went back to my TravelPro. Then decided to get it fixed. I paid for the shipping. They kept it for almost 2 months and sent it back and the wheels were the same. Were not spinning very well. I have reached out to Tumi twice by email and now was on hold with them for 20 minutes and my call got disconnected. DO NOT spend the money on a Tumi because you will need it repaired and they will not help you :( I tried to give them zero stars.