TUMIReviews of tumi.com

Takes too long to receive, better off going to westfields, not doing this again 2 weeks and waiting for two shirts, Hell No.

I bought a backpack while on a recent trip and realized when I got home the zipper is defective. The backpack is brand new and within the 30 day warranty period. I have the receipt and tracking ID. Tumi will only offer a repair that takes 3 weeks… It seems the service and quality that were part of Tumi is gone. Customer Service won’t provide any other response.

I’m am so terribly disappointed! Not only did a wheel fall off after my purchase the Tumi customer service is abhorrent. I took my bag to the store in North Austin while on my trip and they only offered to repair it which would take months. The sales lady knew my bag was the latest model and they offer no replacement bag or no new bag. So I took my bag back to Mexico where I live. It took almost 2 weeks for Tumi to decide whether or not they would fix it. Once I was approved for repair I shipped it off for an indeterminable time though they said at least a month. I contacted them again last week for an update and have still not gotten a response. I cannot believe I spent over a thousand dollars for this. Tumi needs to take a look at their policies and seriously update them. If a customer loses a wheel or the zipper breaks a replacement bag needs to be offered right away, no questions asked. I am going on 3 months without a suitcase. I travel weekly and this is unacceptable.

Purchased the alpha bravo wheel expandable duffle bag. This is the 5th Tumo bag we have. Capacity is good. It only has two wheels so it keeps tipping over when cornering and changing direction when walking. Its unstable and is not a smooth and easy wheel.

The 4 Wheel Worldwide Expandable Packing Case - Alpha 2 broke with a big hole in the bottom after some years of use. When I reached out to Tumi's London customer service, they assured me that getting a loaner bag wouldn't be an issue, which was crucial as I had to travel abroad for a 10-night photoshoot. However, it was disappointing that it took the Regent store a whole week to respond, and when they did, they only had carry-ons available. This was frustrating, especially since I had been told on the phone two weeks prior that it wouldn't be a problem. Due to this experience, I have decided that I will never purchase another Tumi bag again.

Not worth the money. Handle snapped clean off the suit case in under 18 months of minimal use. Tumi basically refusing to collect the case even though it’s under warranty. One excuse after another. Terrible customer service.

Ordered 20 items didn’t know pictures for wall come in poster rolled up in tube. Bought a plaque. The words were backwards. I don’t think I will be ordering anything from you again

Compro 2 19degree in alluminio,stiamo parlando di 2.700€ di valigie!Un codice TSA non viene preso bene e quindi la valigia non si apre.Chiamo in negozio e mi dicono che non hanno nessuna chiave tsa per aprirla ma di provare io con tutti i codici da 1 a 999!Ma stiamo scherzando!Adesso ho chiesto di farmi mettere le iniziali sulla valigia ma senza portarmele dietro visto che sono registrate sul sito (tumi tracer non funziona da settimane), ho scritto all’assistenza lunedì e ad oggi venerdì non ho mai ricevuto una risposta!E meno male che nella mail automatica dicono che rispondono in 24/48 ore!Evitate questo marchio ormai veramente scaduto in tutto