TUMIReviews of tumi.com

I sent my bag for repair because of some broken stitches (after two months of use). Not sure if there is a way to verbally describe the repair they provided, I wish I could add a picture. They used a different thread color, stitches are uneven, it really looks like it has been done by a child. This is so ridiculous for a 500$ backpack. There is no way I am keeping this garbage, I am so ashamed to carry it around.

TUMI is no longer the TUMI it once was. They used to have the best customer service and warranty in the business. Now, no matter what happens, even if your bag is damaged barely one year after purchase, they will do absolute nothing, and get this, offer you less than half of what you originally paid for for that damaged item. The quality of their products has become subpar. Every zipper will break, just a matter of time and use. The ballast nylon that they swear will never tear, easily tears on 3 of our bags now. But they won’t fix it. They use to fix bags years after purchase if something happens. Now they don’t care and expect you to take half the price of what you paid. If you’re in the market for luggage, look elsewhere. Your bag will get destroyed and they will not fix it. I’ve given them ample opportunity to make this right and they are sticking to them saying that I’m pretty much SOL.

What Tumi doesn't tell you: If they have a design flaw in a model, they offload them to resellers. And the product is no longer an 'original' Tumi and is not warrantied. The Tumi website will allow you to register the product but Tumi will not honor any repair warranties; I followed all instructions including sending the bag into Tumi and receiving a Repair Order number. I had this exact experience using an otherwise reputable reseller, eBags. Tumi told me that the product isn't an 'original' Tumi and the eBags manager filled in the rest of the shady story. Buyer beware; find a different product than Tumi.

I bought a backpack 2 years ago and had 4 zippers break and a pocket rip open from the inside. Tumi wants to charge for the repairs! Tumi is not worth the price and the warranty is weak with a lot of unfavorable reviews. I tell people every chance I get, do not buy Tumi products. Their refusal to fix a very expensive bag has cost them several thousand dollars from me discouraging others to buy their product.

Last night i called and facetimed with one of their employees showing him my exact bag. One of the wheels was broken. He said they have plenty of replacement wheel. I drove to the same store today, 50 minutes away. They didn't have any of the wheels in spite of what he said. Very disappointing. I would never buy from Tumi again!!

My boyfriend purchased a check-in bag for me for $1500 (monogrammed) for my birthday (summer 2022). I took it on one trip to Europe that summer and the bag was significantly damaged after two flights and a few train trips and when I sent it to Tumi for repairs they said it could not be repaired and offered me a $475 credit (e-gift card). I reluctantly agreed to the credit since the lock was deemed unrepairable. I then ordered a carry-on bag by mistake using my credit and with an additional charge on my credit card. On 11.28/24 Tumi processed my return and I immediately received a credit for the charge on my credit card but was notified that I would get a gift card mailed to me for the remainder amount, $475 initial credit, that I had used to purchase the carry-on. One month later, after at least 4 calls, I am still waiting for my gift card. During my last call I spoke to the same woman who had answered my last call (Faye) and she informed me that they were had not mailed my card as they were waiting to hear from me about facilitating a purchase for me. I don't know if they sincerely don't care about my situation or if they are completely incompetent. Do yourself a favor and purchase your luggage from a company who cares about customer service not TUMI.

Tumi, once my favorite, has proven to be a colossal disappointment. Six bags later, I encountered abysmal quality and appalling customer service. My suitcase's wheel detached with minimal use, and Tumi had the audacity to charge me S$150 for replacement. Save your money, steer clear of Tumi, and invest wisely in Briggs and Riley. Don't bother engaging with Tumi staff—they couldn't care less about customers and are mere puppets executing the company's predatory policies. I've stopped recommending Tumi; go for Briggs and Riley for a worthwhile investment.

I have bought more than a dozen Tumi suitcases over the years. Unfortunately this company has gone into the toilet. Tumi used to be synonymous with quality, service and integrity. Today their products are mediocre at best and they barely stand behind them. Wheels last a few years and then they charge $100 to replace them! I will never buy another Tumi.