Tulle & ChantillyReviews of tulleandchantilly.com

I recently ordered my bridesmaids dress for my sister's wedding. Nothing custom..just a plain and simple order, right? Wrong! I received an email from the company a few days later saying that they don't make that style of dress anymore and they only offer it in a new style (that looks completely different!). My sister does not like the "new" style that they offer on that dress, so I decided to cancel my order. After a few emails, they finally concede to refund my money and it will return in 4 days. That was February 22...today is March 9. After another email to the company, I have learned that the office is "on holiday for a week". Needless to say I am very upset! 1) WHY do have a product on your website that you don't even make or sell? 2) WHY aren't you refunding money in a timely manner? This company can not be trusted. Do not order from them!

I recently ordered a dress from this site. When I received it the color appeared a little brighter (my fault for not ordering a sample but I can deal w that). What I cannot deal with is that the dress detail has been damaged & the dress is too small. Unfortunately when I contacted the company they advised I contact a local seamstress & buy a new dress and try to sell the one they sent me?!?! Who on earth says fix the damaged dress we sent you & buy another from us. It's just plain crazy & terrible customer service!

Don't have a live person to talk to nor a location their out of. Kinda sketchy! I even asked if I could n they said no! Used at ur own risk

We bought custom colored bridesmaid dresses and specified we were looking for a dark gray chiffon dress. We referenced a color swatch which looks dark gray on ever display possible and still said we wanted dark gray. We never got any correction about the swatch from the team. The dresses arrived and they are purple. I emailed promptly and they said it was our display which clearly is not the case because 5 of us have the same color confirmation. They also never specified that the color swatch was not gray but purple. I can also fit an entire family in the skirt after giving very specific measurements. So I will need to alter again. Customer service, Sophie, has told us to pay for another dress at a 30% discount. What?!?! So I will have to pay for the wrong dress and buy another one? This is absolutely the most ludicrous buying experience I have ever had and would not recommend working with them.

I cannot believe how many good reviews this company has! I am not th type to write reviews about companies but I just felt like others should know how awful of an experience this truly was. So I was nervous about buying eight bridesmaids online in the first place but after talking with the woman who responds to emails (they are not available by phone) and reading all the reviews, I was a little less nervous. So we spent 1500 dollars on eight bridesmaids dresses. They were ordered in March and did not get delivered until July so expect a long wait if you are ordering them. When we received the dresses four had to be taken to a seamstress because they did not fit the girls. When measured, they were the wrong measurements because we had given them specific measurements for all the girls. One was so small that she had to completely remake the dress and when we asked them to return it, the owner said she could not return it that and that there was nothing she could do for us until we saw a seamstress. When we did see the seamstress, she let us know she needed more fabric and when I went back to chantille and tulle, they said they would not send more without first consulting with the seamstress. Once giving them her number she said she could not call only email. They have given me the run around and they are completely unprofessional. I then had another take her dress in to get taken in and her seamstress said the hem line and sides of dress were completely crooked and that these dresses were made in China and we got ripped off because they were horribly made. All I can say is beware. I would never recommend this place to anyone and I will never purchase anything from them ever. I cannot believe what a nightmare this whole thing has turned out to be. There policy needs to say absolutely no returns ever because that is what they mean by their lack of a written return policy.

Dresses do not look like the pictures! So gross! A waste of money! Everyone I showed laughed. Looks like a cheap costume!! I could find something 1000% better at a thrift store! it was hideous!!!!

Oh please, safe yourself from doing business with this Company. They will take your money in a heartbeat, then you get a slew of emails, asking for pictures measurements, money. After spending 89.00 to ship my dress back to them (CHINA) they said OH, Paypal refunded your money, so we can't give you a dress. What the hell!! Sophie agrees to make me a new dress if I send back to them 88.00, which I did with paypal. The transaction took place. So today I get another email from Sophie "Can you resend more money our accountant applied it to your refund" OMG, really!! So now I am out a dress and money, when in Good faith I thought they would do what was right. Wrong.!!

Never order from Tulle and Chantilly. I sent my dress back for a refund and they were extremely adamant not to give me my refund, despite my dress being two sizes too large and the color looking nothing like the picture. It took seven email correspondences and in the end I did not get my money back despite pictures of evidence that the dress simply did not fit. They even acknowledged the size difference but were insistent that they adjust the dress instead of simply giving me a refund, keeping in mind that the date of the wedding is approaching and that it would not arrive in time. The website is also very misleading; the entire factory is in China and the lady I corresponded with had very poor English.