Tulle & ChantillyReviews of tulleandchantilly.com

Returns are not possible

Do not use this company! Their return policy is ridiculous. You have two days to request a return, so good luck distributing dresses to your bridesmaids within 2 days. I sent my current measurements and asked to be sized up to a 6-8 month maternity (which they said they could do on the website) and they added THREE INCHES to the waistline of my current measurements. I requested a refund due to their inability to size up properly and they said "custom dresses are not returnable and it is unfair of you to ask to return it to us now". Unfair of me?! No, because of them I have to spend $80 on a skirt, and order an additional skirt from an American bridal shop who knows what they're doing, not a phony Hong Kong factory.

I NEVER give reviews, let alone bad ones... but I want every bride out there to be aware!!! I am the maid of honor and ordered my dress before we ordered all the girls dresses (to make sure we liked it). Thankfully we did this!! It fit SO wrong! The sizing was beyond ridiculous. They may as well have had a three year old make it. I have never laughed so hard in my life at how poorly something fit. First off let me say there are now 39 emails between me and costumer service. They are relentless! But so am I. I asked for a refund and they sent the automated "if you want to return it, please send it back, we will check it and then decide on your refund". ARE YOU STUPID?! No I will not send it back just to find out you won't give my my refund. May I say, they NEVER say when you order that if you want to return it, you may only get half of your refund only AFTER you've dealt with the worst costumer service of your life. So, trying to work with them, I sent them pictures of the dress being measured and it's off by 3-4 inches in every direction! They emailed me back saying it's wrong and they still want me to send it back. I finally gave up and told them I am reporting them fraud to my credit card company and all of a sudden of course they want to work with me. I am not replying to any more emails... I am getting my money back through my credit card company. 39 emails between me and costumer service is BEYOND unacceptable. PLEASE PLEASE PLEASE DO NOT order from them. YOU WILL NOT be treated correctly in any way, shape, or form.

Ordered $1300 in bridesmaids dresses. 1. Fabric swatch I ordered does not match the color of the dress ordered 2. One dress is longer on one side than the other. 3. One dress is higher in the back than the front. 4. All of the dresses were customed measured and all came incorrectly sized. All huge. 5. Company is terrrible with responding to emails and is not offering a refund. Will be reporting them to the Better Business Bureau.

I recently ordered a "custom" bridesmaid dress from on Dec.20/2016. I followed all their measuring tips, watched their videos and had someone else measure me. I paid for the dress and received it 2 weeks later. The dress did not fit, the top was too large and the bottom too small. Like they reversed the sizing or something. I reached out saying it didn't fit, she got back to me saying the measurements were correct and said I should have it altered at a local seamstress. She also suggested I would pay to send it back to her, then pay $100 for her to fix it and pay to have it sent back to me. I asked for a refund or something back considering they didn't make the dress I needed. They said no, it was custom and they wouldn't be able to re-sell it. None of which is mentioned before you order a custom dress. In end, I'm stuck with a dress that doesn't fit, had to buy another one, and was refunded "$20 USD". Awful service. DO NOT ORDER FROM THESE PEOPLE.

I would warn all future brides NOT to use this company, despite making mistake after mistake they have refused to rectify their own errors unless the bride pays additional sums. As a final resort they have agreed to refund the cost of one of the four dresses purchased which will hopefully cover the cost of dresses being colour matched here in the UK. Below is a timeline of just some of our history with Tulle and Chantilly to illustrate the poor service provided: 24 September 2016 - first dress ordered and paid for. 27 September 2016 - two emails sent to Rebecca suggesting that it would be wise for all dresses to be ordered together to ensure that they match and are made from the same batch of fabric. 1 October 2016 - Rebecca confirmed that she would have the other dresses ordered and would confirm the reference numbers to ensure this. She provided the names of the three other bridesmaids who would be ordering dresses, stating "My other three bridesmaids will be ordering their dresses this weekend to make sure they are the same batch". 3 October 2016 - Rebecca confirmed the order numbers for the other dresses and again confirmed that they should be made with the same material as the initial dress. She clearly stated the other reference numbers and reiterated "Please can you make these with same material". 4 October 2016 - T&C confirmed by email in response to Rebecca's email of 3 October 2016 that you had received the three other orders and would start the dresses once you had heard from us. There was no suggestion that any dresses had been started. 21 October 2016 - The three dresses that were ordered later were notified to have been shipped and arrived shortly thereafter. The original order was NOT shipped at this time and indeed was not made or sent until Rebecca chased this. Once this was received and compared to the other dresses, the lining of the dress was clearly a different colour to the other dresses. After sending a number of photographs T&C agreed to re-make the dress that was made and shipped late. Despite being a closer match to the other three dresses, there is still a noticeable colour difference that one would not expect from dresses costing over $100. After this, when Rebecca asked T&C to rectify their mistake and to remake the dresses, they agreed to do so ONLY if she paid another $60 per dress - in essence suggesting that she pay once again for their mistakes! 4 January 2017 - I set out the above timeline in an email to T&C explaining why financially penalizing a customer for their mistakes was appalling customer service and suggesting again that they either remake the dresses or as a last resort refund the cost of the incorrect dress to allow us to rectify matters this end. 17 January 2017 - I chased a response to the above email as it had been ignored 19 January 2017 - After my email still being ignored, I posted on this page for a response (the post that they have now deleted). 20 January 2017 - An email was sent to Rebecca rather than me in response once again suggesting she pay another $60 for each dress! 22 January 2017 - After pointing out that a response should have been made to me, I finally received a response from the company who once again said that we would have to pay $60 per dress or they would issue a refund on one dress only. 24 January 2017 - in response to my further email setting out that financially penalizing your customers for your own errors (clearly they forgot to make the first dress that was ordered!) is unacceptable, T&C now inform me they are having a 7-10 day holiday and wouldn't be able to make dresses on time!!! We now await a refund for the incorrect dress in the hope the dresses can be sorted here in the UK. This company clearly has no respect for its customers.

We ordered three bridesmaid dresses from this company. The color was not what we ordered. The construction of the dresses looked like a high school home economics project. The sizes were completely off and were so bad that the dresses would have to basically be taken apart and reconstructed by a seamstress. Plus, the order arrived three weeks late which left little to no time for alterations or corrections. When we asked for a partial refund, we were told we had to ship each dress back INDIVIDUALLY to China and would get a 50% refund. The cost to ship to China would have been more than the refund. I would not recommend wasting your time or money with this company.

For our wedding we had three bridesmaids in three different countries - Tulle & Chantilly seemed like an excellent solution as we could order made to measure dresses in different styles in the same colour that would match in nicely on our big day. We paid the USD 20 to order their colour swatch and picked the colour that matched our wedding theme. When the dresses arrived they were a COMPLETELY DIFFERENT COLOUR to the colour swatch we ordered. The SIZE of every single dress was WORONG. We sent photos of the colour difference between the swatch and the actual dress as well as photos of me measuring the dress to show it did not match what we had ordered. The conversations with the company went on so long and they showed no interest in coming to a resolution before our wedding day. They can see the colours are not the same but they said that's normal for the dresses to be a different colour to the swatch so I have NO IDEA why they sell them. For the sizing they have just repeatedly told us to go to a tailor and fix the problems ourselves. Terrible customer service, terrible quality of dresses and absolute no customer service skills!!!!