Tulle & ChantillyReviews of tulleandchantilly.com

Wish I could give this company 0 stars. I used to measurements online to choose the size for my dress. When I received it, it was too small. I emailed customer service requesting a return label, and Sophie suggested that I resell my dress and receive a discount on a new one. Completely unacceptable. The dress was also poorly made. Altogether this was a terrible experience for me and I will be warning potential brides to avoid them.

Poorly made.... looks like a child made my bridesmaid dress. The darts were a half inch off from each other, so the dress looks lopsided. The cap sleeves were supposed to be scalloped... mine look like they were cut with a child's scissors, and someone's teeth by ripping some chunks out. And the edges were unfinished, so it could've snagged on something and be made worse at any time. The buttons down the back were popping off the first time I tried to put the dress on, and they were all sewn in with ONE teeny thread, so when one came off, the rest fell off too. The material is cheap, and it arrived strongly smelling like dead fish. This dress cost me over $150, and I still have to have it tailored, so in the end, it will cost me over $225. And any company that doesn't have Facebook or Google reviews turned on/available clearly isn't reliable. I haven't even bothered emailing them and trying to get a refund or discount, as "Sophia" (or whatever her Chinese name is) has poor communications skills due to the apparent language barrier. Wish the bride would've just used David's Bridal... it all adds up to better in the end. Just ready for this wedding to be over so I can (hopefully... fingers crossed) sell the dress at consignment and get it out of my life. :-/

Since July 13th, I have been consumed in an ongoing battle to receive my money back from this company. I received my refund from the bank, however, this company just charged me again last night for the $187 dress. I have now spent 109 days dealing with Tulle and Chantilly.. and it’s not over. I just spent two hours on the phone with my bank and sending emails showing PROOF of their mistakes. Not to mention, 30 of those days were spent dealing with this stress while I was out of the country getting married and on my honeymoon. This is not what anyone should experience. When you purchase online, the seller has a duty. To FOLLOW their return policy or fix/accept their mistakes. So, I will make this as brief as possible being that I no longer wish to spend any more time and energy than I must on this FRAUDALENT company from China. I am screaming from the top of the Empire State Building saying DO NOT PURCAHSE FROM THIS COMPANY AS YOU COULD HAVE THIS EXPERIENCE LIKE MYSELF AND THE REST OF THE BRIDESMAIDS IN OUR PARTY!!!! First, I was charged $23 more than what my actual cost online was. Their system and my bank account did not match. They refunded me after a week of emails for the $23. Shady.. I thought. But, I caught it and I fought for it. THAT IS WHAT YOU HAVE TO DO IF YOU ARE SCREWED BY THIS COMPANY. FIGHT!!!! Then, the dress arrived in the size for a child. In fact, a twelve-year-old. My niece could fit the arms. A normal human with the matching measurements could not. SIDE NOTE: The ONLY reason we ordered from this company was because we could return them if they did not fit. So, I emailed them immediately and their three day later response was to sell my dress locally or on Ebay. Or, go get it altered. I had already tried, and it would cost $200 dollars for the dress to be completely assembled again and new fabric. That was a big heck no. They do not actually read your emails. They respond around certain words you say and refused to let me return it. They emailed me three times telling me to sell it myself. After not being heard for over a week, I emailed them stating how I would contact my bank and share my story on Social Media. This scared T&C and they decided to still not return my dress but charge me only $80 for my next one. Again, that’s not okay. Your policy states that T&C accepts returns. After a few more emails of me being unhappy and my threats to get them in trouble for being fraudulent, they offered to let me get another dress. So, they guaranteed this new dress would be in my measurements. I was nervous for this. As one of the bridesmaids ordered a custom sizing dress. This dress came in three sizes bigger than here measurements and she spent over $180 having that one fixed. She provided proof to them and they said they would pay $70 but it never happened. She tried and tried but T&C never did. I agreed to the custom dress as I was leaving the country in a month and would be gone for a month. Until, the day before my best friend’s wedding. But I shared my concerns and asked them to double check the sizing before sending it to me. They also knew the deadline for when I could receive the dress before I left for Iceland. They did not send the dress in time. You know why? Because when they double checked it, it was incorrect and had to be re-made. I was happy they caught that but then the second double check had to be re-made again. But they confirmed it would still make it on time. It did not. My mother checked the dress measurements upon my absence from home. The arms, again, were barely an inch larger than the first incorrect dress. I contact them while I was getting married and trying to be enjoying my time. I did my best, but I was upset and felt completely abused. When you lend your personal information to a site, you expect/deserve your experience to be positive. It is the seller’s duty to own mistakes and make them right. It is not okay that you must beg and fight to get a company to honor their own policy. I had to rush order three dresses to make sure I had one for the wedding. My dress was a completely different color than the rest of the bridesmaids. It was terrible. Kelsey was upset, and I was too. While this is material and at the end of the day, happiness matters. But my best friend had to deal with this stress for months and on her own wedding day. We had to take pictures hiding me specifically to fill the gap of the completely opposite color. It didn’t look good because the color worn by the bridesmaids did not match other colors. At this point, I am extremely numb, and the anger has already been expressed fully. It is probably a good thing that I waited for my anger to fade before I wrote a review. But then, the company took its money back yesterday and reminded me that I can’t stay silent for any longer. I refuse to let anyone else go through what we did. I have watched the comments of people never receiving their dresses for the wedding, sizing being incorrect, and numerous options where the seller was IN THE WRONG. So, please… spend a few extra dollars on another site. The SERVICE is worth it. The QUALITY is worth it. But most importantly, YOU WILL NOT HAVE TO DEAL WITH WHAT WE DID!

Inconsistent and no quality control! Would not let my bridesmaids return their dresses, even though they messed up 2 out of 3 of our dresses. Would not reccomend.

DO NOT USE THIS COMPANY! I found this company online and LOVED their dresses. They looked so much more beautiful than many other dress companies. Two of my bridesmaids measured themselves and ordered their dresses. Unfortunately, they didn't fit the way they were supposed to, so they emailed customer service to return them and get the next size up. Sophie has the audacity to suggest that both girls SELL their dress in their local area and they would get 10 PERCENT off the new one. Unacceptable. I am embarrassed I chose this company for my bridesmaids. I have a bunch of engaged friends and I've warned them all against it.

My bridesmaids and I did customized dress sizes instead of the ones they provided for us since my bridesmaids have all different shapes. When I received the dresses I was horrified! The dresses did not fit my bridesmaids according to the measurements we gave them. I emailed them to tell them my concerns and they said they could not do anything about it. I suggested them giving us a refund if we altered it ourselves since it was their fault for making the dresses the wrong sizes. That way my girls don’t have to spend another $50 on top of their $140 they spent on the dresses already! They offered partial refund (which to them means a max of $150. No more than that.) I had no choice. Some was better than nothing. The total cost of the girls alterations were a total of $350. I took photos of all the receipts and emailed it to them. They informed me to wait a month for my refund. One month later I email them that I never received my refund. Mind you I had had it at this point. They then inform me that they forgot about my refund and it was never processed and that I would have to wait another month! Seriously?! I already waited a whole month for my refund and within that time they couldn’t check on it to make sure it was going through? They had 30 days to get on it but completely forgot! So basically I waited a whole month for nothing. I’m still currently waiting for my refund. My advice?! Go to a shop where you can physically talk to the employees. Over email is not helpful at all. Don’t risk it. I regret ever buying my bridesmaids dresses at this site.

Wow, I can't believe this ordeal is finally over. Please avoid this company at all costs. I ordered 5 custom-made bridesmaids skirts. Prior to ordering, I confirmed with Sophie that a few of the girls had biggest hips and wanted to ensure the skirts would fit well. Sophie assured me that, if we added 1 inch to the hip measurements, the fit would be good. We received the skirts and none 1/5 fit properly. For the two girls with larger hips, they were unable to get the skirts on. Additionally, all the skirts were too long and would have to be hemmed. When I approached the company, they said that a refund would not be issues because the skirts were custom made and suggested I take them to a tailor for alternation, for which they would pay a portion. I took the skirts to a tailor who measured the skirts and informed Tulle and Chantilly that there was not enough fabric for the alternations. In fact, the skirts were 5-7 inches too small in the hips. The company finally admit that when they send the skirts to the factory, the tailors simply used the waist measurement and made the skirts according to a pattern - THE SKIRTS WERE NOT CUSTOM MADE. Despite this, they continued to offer no solutions and suggested I had to return the skirts at my own cost (over $200 to send from Canada to China). At this point, I had opened a dispute with Visa who was helpful and provided me with the steps I needed to take to ensure I would get my money back. Almost 2 months later, I received a refund but I believe this was only due to the involvement of Visa. If you choose to risk purchasing products from this company, I recommend using Visa/Mastercard/etc in order to protect yourself in the event that this happens to you. Additionally, the skirt fabric was very cheap and the skirts were poorly made. They did not have the finished look of a professional skirt and the price tag of $136CAD is absolutely NOT worth it. You can find better quality, better service, and better results elsewhere.

SCAM!!!! This company is a scam! They pretend they are located in the United States, but they are actually in China. I ordered a bridesmaid dress from them. It arrived too small and did not fit. Quality of the fabric of the dress is not nice. Very lumpy and odd fitting. It does not match the sizes listed on their website. I decided I need to return it (their website says they accept returns). I followed their instructions to return on their website (they require you send a picture to prove it does not fit). They refused it with many excuses. 1) First excuse was that I was wearing a bra with the dress so that is why it doesn't fit. I told them it is still too small without a bra. 2) Then they told me to take it to get altered because it is too expensive to mail it back to China. I told them I don't have time to get it altered before the wedding, and it is not too expensive and I will send it back to them for a refund. 3) They refused and told me to take it to a "local shop" to sell it and they will reimburse me $15. The dress was $144 not $15. I paid $35 dollars out of my own money to return it to get a refund and have still received nothing from them.