TransunionReviews of tui.transunion.com

Ended up with their credit/identity monitoring due to the TicketMaster data breach -- It is Useless! NO alerts to date versus a dozen from the Experian monitoring service that I also have. All alerts were info on the "dark web" and all related to TicketMaster. TOTALLY USELESS (and was a hassle to set-up). Thanks for NOTHING TicketMaster!

Poor customer service- non sympathetic to fraud. Phone system was sub par and I didn't get a confirmation number like I did with the other 2 bureaus.

I was notified by Ticketmaster of a data security breach and provided a code to log on to mytrueidentity.com to enroll in credit monitoring. On different days 9/17-21/24 I spent about two hours explicitly following mytrueidentity's directions to no avail. I tried at least 7x to enroll and even called their reps twice who couldn't help me. Their reps sounded like they were in India. The error codes (03 a few x and 011) on their enrollment site didn't help. The second rep repeatedly promised me that a supervisor would call me in the next 72 hours. It's now past that and I received no call. Since their enrollment failure was a waste of my time, I suspect that their purported credit monitoring is a farce as well. I thank God for sparing me from this terrible company's own suspect activities.

I can’t say enough bad things about Transunion, they are the worst of the worst businesses that I have dealt with. The sub-human people (people ?),, humans ?)) at Transunion treat their customers like parasites. Transunion will do everything that they can to extinguish you - - Transunion’s CUSTOMER - - like a parasite. I am a recent victim of Identity Theft associated with Ticketmaster. Ticketmaster has enrolled their injured clients in Transunion’s Credit Monitoring Service, Trueidentity. In my first brush with Trueidentity/Transunion, I followed the instructions that were provided to me by Ticketmaster, to enroll in Trueidentity/Transunion’s credit monitoring service, via their website. That resulted in my first roadblock, with Trueidentity/Transunion, a website that said that Trueidentity/Transunion was no longer enrolling new members. I wondered, how could that be, I just received a letter from Ticketmaster, directing me to Trueidentity/Transunion’s website. Then, I called the phone number that Trueidentity/Transunion provided me, on their website. I called that number, the phone was answered, and I was directed to press one for English. I pressed 1, and my call was disconnected. I did this 5 times over 1 hour. Then, I called the Consumer Relations phone number for Transunion. Same thing, Press 1 for English, ……. and, got disconnected, MULTIPLE TIMES. What a scam of an unscrupulous business that Transunion is.

TransUnion is the worst Credit Reporting Agency. I have been trying to update my file for over a month. I wanted to remove erroneous phone numbers that I have never had. After they asked me to identify myself with my name, SSN, address, phone number, and email, they asked me to "authenticate" myself by asking me three random questions. Wait a minute! I just authenticated myself by giving you all the previous information you asked for. The information I gave them pulled up my file. So, I am confused. Okay, ask the questions! The first question was, "Which one of these phone numbers have you used?" One of the numbers was the phone number on my file that I have never had, so I said none. The other two questions were just as absurd. The customer service representative said I failed to answer correctly, and she could not help me. What? I asked which question I answered incorrectly; she said she could not tell me. Are you kidding me? I asked her, if you can't tell me, why ask me questions to "authenticate" myself anyway when I already gave you correct information to find my file? She hung up on me. I will file a complaint. There should be a class-action lawsuit against this terrible company.

THIS IS A SCAM TRANSUNION IS FREE!! I almost fell for it. The giveaway was when they wanted my credit card. CLOSED WEBSITE IMMEDIATELY. WATCH THE ADDRESS!! This scam starts with tui before the transunion. Checked on Google and all 3 bureaus are FREE DON'T CHECK THE BOX. IT STARTS WITH TUI

A totally horrible experience no matter how you look at it. So we have major data breaches happening and for almost 2 days I can't get into my account to freeze it. So I finally get some help fixing that, but now I cannot change my password because it says the password I used to log in several times today is not recognized. It meets all of the PW criteria. I even copied the PW from my login and pasted it, and it still says not recognized. I'm 100,000% sure it's correct. It's scary that these guys hold the keys to our credit info. My rating is 842 with the other two, 809 with these guys. Something is definitely wrong with TransUnion. If I had a choice they would be allowed within a thousand miles of my data. I'm sure they'll see a class action suit if not already. UPDATE: 8/20/24 After two days of screwing around with these people I finally got into my account. Today I receive an email that my password has been reset. Now I can't get in with my PW or the one they gave me for the reset. What a disgusting joke this company is.

Absolute joke credit reporting agencies—TransUnion. Constantly having issues only with this agency, suppressing my credit score and no body can tell why. Support useless in this case. It's abnormal gap in score with identical info in all three agencies and transunion stands out from crowd suppressing anywhere from 30 to 80 points. WF wrong with this agency, do we really need to feed and keep that agency?