Tuff ShedReviews of tuffshed.com

The sales rep, knowing we were going to add insulation and dry wall sold us a shed with a radiant barrier. After the insulation and half the drywall were installed, I talked to a different sales rep who informed us that we were at risk for mold. She had no solution to offer. My contractor has to take down all drywall and insulation. I have to pay for 2 days of work with nothing to show for it but useless insulation. I have to figure out on my own how to insulate this shed. Customer service is terrible. Explanations should have been given when we ordered the shed. The sales reps should be educated and help their customers with their specific needs. Customer support should answer the phone and help.

We had looked at several sheds and the Tuff Shed line seemed to be very well made with quality materials. We order a shed, paid cash but never saw the shed! When I set up delivery the Tuff Shed representative said they had no installers in Ohio and if I knew anyone who needed a job let her know! She scheduled the first delivery 5 weeks after the order was placed but the night before called to reschedule until week 6. Week 6 came and we took off work to be there for the delivery. Late in the afternoon the installer called to say he could not make it. I called Tuff Shed and talked to the rep there who apologized and she would see what she could do to "work us in". A week later we still had not heard anything from Tuff Shed for a third attempt at delivery. We cancelled the order and got our money back. I would not recommend Tuff Shed to anyone. Poor customer service.