Tuff ShedReviews of tuffshed.com

What a joke, both my daughter and I went to tuff shed and what a nightmare. Starting with the permits. Got worse from there. We both have sheds that we can't use due to the waiting for someone to come out for the 3rd time to fix all the screw ups. This has been since June. My grandsons could have done a better job. Now lets talk about service there is none. The only service we got is we were having to pay for the shed before they even built it. I have had to hire an outside source to fix the shed so that I can use it. The shed is a 16X30, so yes I spent good money. My daughter her shed if that's what you want to call it, is a good size shed also, and has to come down and needs to be re-done. There is so many issues, don't know if the builders drink while they build. I have nothing good to say about tuff shed and would not have them build me nothing again. All I can say a nightmare!!!!! WISH I WENT SOMEWHERE DIFFERENT. THEY ARE NOT THE ONLY SHED COMPANY. tuff shed doesn't deserve the one star

I can't seem to get the shed finished. I was scheduled twice to finish the install and got stood up both times. Very disappointed with the service.

My original installation date was set for June 21. After 4 no-shows, my tuff shed was finally installed. Out of the 4 no-shows, only once was I actually notified they were not coming that day to install. My shed was finally installed July 7. The shelf I ordered was not installed because the installer stated it was not sent with him to be installed. Also, the paint on the front door was splotchy. I have called to have the door painted and my shelf installed. This also has been scheduled 4 times and still NO SHOWS every single time. No phone calls, no re-schedules. NOTHING. I have to call every single time to schedule and they continue to no show. There is no common courtesy, no customer service. We have to pay for the item up front, but they cannot get the job done. I ordered April 9. It is July 28 and still cannot use my shed. Highly disappointed

My issues with Tuff shed are not about the shed. My issues are about the customer service. The job did not get finished on day of install due to bad weather( which we totally understood) and we were told we would get a call the next day to reschedule. I waited a week, and then I had to track down someone to reschedule this myself. The sales rep that we used was NO help at all. He never returned our phone calls or texts. As I sit here typing this we were scheduled to have the second paint job done today. I received no phone call of a time frame the day before like we were supposed to. Once again I had to track someone down to find out what time they were coming.I started with the sales rep and left him a message two hours ago. Still nothing. I will never use this company again and I will not recommend them to anybody. I will actually go out of my way to tell people not to use this company.

They can't seem to finish the job. It's been over a month and it's still not done. They come out work a couple of hours then leave.

My wife and I went in the Clarksville Tn Tuff shed office and the guy seemed to be completely lost doing are bid. After we finally got done they said we didn’t have to do anything that the contractor would handle everything and they would be out in 3 to 4 weeks. After talking to the office personnel for 3 days now. They are saying they will be out in 4 weeks which now that’s 9 weeks. Also the Christina is saying that we are supposed to clear the area and put gravel down which isn’t done and not getting done due to a surgery I just had.If you want to get a shed and never know when it’s going to be built, this is the right place to buy it.

My brother was a mid-size general contractor who sold and erecting pole barns and other buildings as a side line. I was looking to replace my 10x12 shed with a well constructed 12x20 shed and he highly recommended Tuffshed. With all the options the price was roughly $14,000. I put 50% down in early September 2020. I was told that delivery would be early January 2021. I expected the engineering drawing required for building permit would arrive in early December or earlier. As a former licensed professional engineer who used to do the drawings for my brother i knew these were pretty much cookie cutter just like the shed. I received the March 2021 and submitted them to the county permit dept. Know through this whole process once you give them the down payment deposit they do not answer the phone, respond to emails, or return voicemail calls. So I got the engineering drawings, submitted them to the county and had them approved. After numerous calls and emails I was told 4 weeks after the permit was approved the building would be onsite. Email was sent to the two (only two) schedulers but after numerous calls finally spoke to Stephanie who stated the permit was never received but mail it again and they would schedule it for June 1st. I tore down the old shed last Dec. and my yard is a mess and my equipment in the yard is in ever worse shape. Next step is to see if I can get my money back from the CC company and cancel the whole thing.

Buyer beware!!!! After the sale, you will be subject to a General Manager (Mobile) who is insulting, arrogant, condescending, locked into a rigid production mentality and will call the customer “unreasonable” if the customer expects TUFF SHED will deliver and install on the agreed upon date or built of the material specified in the contract. Twice I had delivery delays due to production errors, and twice I gave accommodations for their errors. When I asked Tuff Shed to go out of there way to correct their two mistakes I was told they would not have their production employees work overtime because of the two mistakes they had made. There is zero quality control at the pre-fabrication production facility (Mobile, Alabama) where the Assistant Manager blames employee incompetence and new employees for not adhering to contract specifications. My sales representative was the only 5-stars in the entire interaction with Tuff Shed. I cancelled my contract and will take my business and my money elsewhere. Good luck if you choose to deal with a company that treats its customers after the sale like you owe TUFF SHED your business and will blindly agree to whatever TUFF SHED dictates.