Tuff ShedReviews of tuffshed.com

This was a fiasco. I had my paint matched to my house and read that I should leave it at Home Depot for someone at Tuff Shed to pick up. Then a woman on the phone said she didn’t know about that and said to bring it to the warehouse where it was being built. I was waiting for her to get back to me to tell me exactly what to do and I received a rude call asking where was the paint and they would have to reschedule if I didn’t get it to their warehouse. Then on the day it was to be installed workers came to demo my old shed, which the woman on the phone said they didn’t do, so I had taken it down myself. The two workers who didn’t speak English returned hours later by themselves (they definitely needed more than two people) and worked for three days to get it done. I am expected to give this 13 foot tall shed a second coat of paint with the dried out paint brushes they provided. The windows are scratched and crooked. The second story is covered in debris. They put the ugly solar panels on the front of the building and the sconces to light the building on the back. The lights on the inside are unevenly installed. They have no attention to detail.

If I could leave "minus" stars I would! Buyer beware.... to start this review off I will say that this "project" took 2 years!!! We put our deposit down in 2024! Tuff Shed said they had a dedicated team for KCMO to assist with the process & to help expedite the permit... not true. Customer service is/was pushy from beginning to end and even accusatory during the construction process. They cancelled our first install date & demanded more money!!!???!!! They somehow started w/out us signing the new paperwork for more money, yet they are still pushing us for more money!! We have everything in writing! Our salesperson... no help, no calls back, no touch base to see how project was going...just collected his commission & moved on. No calls from managers... locally, district or national!! They were hoping we would cancel and they could keep our deposit, but that was not happening!!! We did have a few people along the way that did help, but overall it has been an absolute horrible experience!!! Time is money and we received the certificate of occupancy a few weeks ago... and now we have MOLD!!!! This is a nightmare and now we have to push out other contractors because of this issue! Time is money and this continues to cost us more and more everyday! And this garage is only 18'x20'. I will update my review, but I DO NOT RECOMMEND THIS COMPANY!!! I will report to BBB, Trustpilot and any additional opportunities to review this company.

I purchased a Tuff Shed, and it was installed in June 2024. Twice after that shingles on the ridge vent were damaged due to wind. Tuff Shed sent someone out to repair it. On 3-27-2026. the wind damaged the singles on the ridge vent again. I was asked to send pictures of the damage, which I did. I was sent a message from Fallon with Tuff Shed that said the damage appears to be consistent with an external impact and is not covered by warranty and I needed to pay $450.00 to have it fixed. It happened after a strong wind and there was nothing lying on the ground that could have caused that Damage. They didn't want to spend the money for materials and labor to repair it.

My wife and I bought our shed awhile back. One of the front door beams got loose. When I called them I spoke to the head honcho at the office. He told me it was a simple fix. I said so fix it. We just bought the shed. No was the answer.

This company has the worst customer service in the US. I paid a great deal for a new Tuff Shed. The build quality was between poor and average. I spent countless hours with them through texts and phone calls. Finally they agreed to come to my location to inspect the problems. It took one month to get an appointment then no one showed. I called again and received to reply. Avoid this company at all cost.

the shed was installed in January 2026. Just a few weeks later, it rained and the door leaked. I contacted Tuff Shed to repair the leak and I was told this isn't covered. I paid over $7,000 for this shed and it leaks and they are unwilling to fix it. They claim they have the best sheds and are under warranty, but they do not keep their word and their work is crappy.

The installation was horrible, the placed the shed nearly directly on the ground, no way to level it, wouldn't stand behind their work. Would not recommend dealing with this company. I learned.

I'm not happy with the install of my shed. I paid $200.00 for a man tuff shed recommended to level my spot. When he was finished it looked halfway decent. The guy that installed my shed put more blocks in and now its 8-9 inches off the ground. I wanted it to be as low as possible. I need the get a ramp just to put anything in it. I'm going to the BBB and see if I can get my $200 back since it was a waste of money to be leveled. I'm not a happy customer.