TstriveReviews of tstrive.com

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that this was your impression. We would like to clarify that the Wellness Challenge is a separate digital service from the physical supplement order. The Challenge includes a 14-day free trial, and no charge is applied unless the subscription remains active beyond the trial period. Customers may cancel at any time during the 14-day trial to avoid any charge. Because the Challenge is a digital service, access begins immediately upon enrollment and is not dependent on when the supplement bottles are delivered. As a result, the trial period may begin before the physical products arrive. We respectfully disagree with the characterization that this is "crooked." Information regarding the 14-day trial, renewal terms, pricing, and cancellation instructions is provided during enrollment and in subsequent email communications, including a reminder before any renewal charge is processed. We understand that customers may not always expect digital services and physical products to operate on separate timelines, and we appreciate your feedback regarding this experience.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about your concerns. We would like to clarify that the Wellness Challenge coaching program is a separate digital service and is not added without enrollment. The program includes a 14-day free trial, during which no charge is applied. Customers who do not wish to continue may cancel during the trial period to avoid any future charges. Information regarding the trial, renewal terms, pricing, and cancellation instructions is provided during enrollment and in follow-up email communications, including a reminder before any renewal charge is processed. We understand that there can sometimes be confusion regarding digital services that accompany a purchase, but we respectfully disagree with the suggestion that charges were applied for something you did not select. We would be happy to review your account and provide clarification regarding any charges associated with your order. We appreciate your feedback and the opportunity to address your concerns.

Response from TstriveJun 19, 2026

Thank you for your feedback. We're glad to hear that you found the website easy to navigate. We understand your concerns regarding subscriptions. Subscription plans are offered at a discounted rate compared to one-time purchases because they are designed for customers who wish to continue receiving the product on a recurring basis. The discounted pricing is tied to the subscription option and its associated terms. We appreciate your feedback regarding the ability to purchase larger quantities at subscription pricing without enrolling in a subscription. Customer comments like yours help us better understand purchasing preferences and improve the overall customer experience. Thank you for taking the time to share your thoughts with us.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that you have not received your product. We understand how frustrating it can be when an order does not arrive as expected. While most orders are delivered within the estimated timeframe, shipping delays, carrier issues, address errors, or other delivery exceptions can occasionally occur. If you have not already done so, please contact our support team at [email protected] with your order details so that we can investigate the shipment status and work toward a resolution. We are committed to helping customers receive the products they ordered and will be happy to review your case. We appreciate your patience and the opportunity to assist with this matter.