Vic
We ordered 4 v-neck shirts from them
We ordered 4 v-neck shirts from them. The online process was easy, the order arrived in a timely matter. When we opened the box, all 4 shirts were not v-neck but a round neckline. In the box was a new catalog which I checked again to make sure I ordered the correct item, which I did. I called the company and was told that item was discontinued. I looked at the website and the v-neck showed there as well. I was told that the website and catalog was incorrect. I was not notified that the item wasn't available and that different items were being charged and shipped to me. The customer service representative did say he would give me the shipping back as a credit but he only offered this after I asked what they would do to make it right. The quality of the item is good, I feel there are parts of their business that needs attention. Thank you
Response from Transportation Safety ApparelAug 9, 2017
Hi Vic, Thank you so much for taking the time to give us your feedback. Although we are happy to hear that the online process and the delivery of your order was to your satisfaction, you are correct that we can and will do a better job in representing the correct item that we are selling. If there is anything else we can do to make your experience better the next time around, please don't hesitate to let us know. If you would like to get special deals and discounts please do not forget to like our facebook page (https://www.facebook.com/tsasafety/), make an account on our website to receive Safety points (https://www.tsasafety.com/customer/account/create/) and sign up for our newlsetter to receive discounts directly to your inbox. Thank you for your business and look forward to hopefully serving you again! Have a wonderful day!