Transportation Safety ApparelReviews of tsasafety.com

Response from Transportation Safety ApparelOct 19, 2026

Hi Tim, We sincerely apologize for the mix-up and inconvenience with your order. We're glad our team was able to follow up with you and provide a replacement hat. As a gesture of appreciation, we've also invited you to keep the original hat with our compliments. We truly value your business and appreciate the opportunity to make things right. Thank you for choosing TSA!

Response from Transportation Safety ApparelAug 31, 2026

We’re very sorry for the frustration. Your refund has been issued, and a confirmation was sent to your email. Please check your inbox, as well as your spam or junk folder, for the refund details. Depending on your bank or credit card provider, it may take several business days for the refund to appear. We truly regret that this experience was disappointing and are happy to help if you have any further questions.

Response from Transportation Safety ApparelApr 20, 2026

We are so sorry to hear that and we would like to make that right. Our customer service team has reached out to you. Thank you for your patience.

Response from Transportation Safety ApparelApr 24, 2025

We are so sorry you had this experience! The items were on backorder and we are sorry you didn't get the email we sent. You should have just received it as we did ship it next day air. Please let us know if there is anything else we can do for you. We hope you will give us another opportunity to serve you in the future.

Response from Transportation Safety ApparelFeb 10, 2025

We sincerely apologize for the delay with your order and understand the frustration it may have caused. While an email confirming the backorder was sent at the time of purchase, it may have ended up in your junk folder. We received your voicemail on Thursday after working hours and were waiting on an update from the manufacturer. We now have the expected shipping details, which were sent to you this morning. To make up for the inconvenience, we've refunded your shipping charge. We truly appreciate your patience, and we're sorry for the inconvenience this has caused. We strive for excellent customer service and are truly sorry you were not immediately contacted. We are always working to improve.

Response from Transportation Safety ApparelJan 31, 2025

We sincerely apologize for the shipping delay with your order, unfortunately weather delays are out of our control. We do apologize for any inconvenience and have refunded your shipping charge. Thank you.

Response from Transportation Safety ApparelNov 26, 2024

We are so sorry to hear about your experience. We apologize for the problems you had with your order. We have investigated the problems and are doing everything we can to make sure that doesn't happen again. The vests where each different designs of vest and came from multiple vendors. We understand your frustration and again apologize and are working hard to make sure that doesn't happen in the future!

Response from Transportation Safety ApparelNov 13, 2024

Hello Dianne. We apologize that you received the incorrect item. We did not receive a call or email from you letting us know about the discrepancy, so we were unaware of the error. We would be happy to get the correct item to you, and would've sent you a return label to have the incorrect item returned to us. Please give us a call so we can get the right vest out to you!