Yucca HealthReviews of tryyucca.com

I signed up for a 6-month plan with Yucca Health. The way it was explained, I would be billed for 6 months up front and the medication would ship in 3-month batches because of the beyond-use date. I received the first 3-month supply, but I have not received the remaining 3 months. When I asked about it, I got bounced between “provider chat” and “support chat.” The provider/"doctor" never answered my medical question, and support took days to respond at a time. Support finally told me that I am on a 6-month plan and that the second 3-month shipment was scheduled to ship on 12/6 at no additional cost. That matches what I understood when I signed up. After I asked to turn off auto-renew so I wouldn’t be charged again in the future, my account was suddenly marked “completed,” and I was told there would be no future shipments unless I started a whole new prescription. That directly conflicts with what I was told earlier about the remaining 3 months already being part of my original order. Right now I am stuck in limbo. I paid for 6 months. I only have 3 months. I have asked for confirmation that I will still receive the refill I was already told to expect, and I have not received a clear answer in over a day. Here’s my honest experience so far: • Communication from the prescribing physician has been nonexistent. • Support responses feel scripted and inconsistent. I keep getting different answers. • The moment I said I might not continue automatic billing, it felt like they were trying to close out my plan instead of honoring the rest of what I already paid for. I am not comfortable recommending Yucca Health right now. I just want the remaining portion of the plan I already paid for, without being pushed into renewing or reordering again. 10/27/25 Update: Documenting that I have sent an email reply per the company's request below. I'd also like to note that I have yet to receive a response via their chat portals: support or doctor. 10/27/25 Second Update: For clarity, I signed up for my Yucca account under my full legal name and have been actively messaging their team through the patient portal for weeks. Pointing out a name mismatch on Trustpilot feels irrelevant to resolving the issue. Support also said a Care Specialist would contact me and asked for a phone number to call me. I’ve already requested that all communication stay in writing (portal or email) so I have a record, because this is about the remaining medication from a 6-month plan that I already paid for. As of now, I am still waiting on written confirmation that: 1) The second 3-month shipment that was previously confirmed for 12/6 at no additional cost will still be sent, and 2) I will not be charged again without my authorization now that I’ve asked to pause auto-renew. I will update this review if I receive clear written confirmation of those two points. 10/29/25: Final update: After a lot of back and forth and having to repeatedly ask for clarification, I did finally receive written confirmation from a supervisor. They confirmed that (1) I will still receive the remaining 3-month shipment from my original 6-month plan at no extra cost, and (2) I will not be auto-charged again unless I choose to start a new prescription. It took multiple messages to get clear answers, but I did get them in writing.

Waste of money. Customer service is useless. Big scam, my fault for falling for it. Update: i sent an email and of course its an invalid email.

I did not lose any weight after 3 months of using the product

Iv had great results w terzepitide in the past . This round isn’t working. I’ve been on semigltide w no success. I’m on 2 nd week Still hv cravings Lost no lbs I hardly have enough in the vile for 2 weeks Maybe 1 I feel this was a waste of time

I have yet to receive my order. No contact from customer service.

10/27 Refunded "for my troubles" and told they "made an exception and will still ship the order"..but yet again they lied. DO NOT USE THIS SERVICE It has been almost a month since my updated review and I still have not recieved my medication after a handful of blatant lies from customer service and tracking numbers for labels created that never ship. "We have a problem with the pharmacy" "I will personally look into this" "I am so sorry for what you've gone through" "We will investigate this and expedite your shipment, you can track it here"with a fake UPS label created for the 5th time while I receive Fedex updates from VIALSRX and somehow no one knows why this is? Why offer it if you can't fulfill it? They sent the wrong dose and SIX WEEKS later, still no correct dose. Yucca is just toying with my health at this point. 9/29 Updating previous review. I am changing my review because although my experience wasn't the best, and the chat was super frustrating, Vinalyn called to explain the technical issue and correct my order, and later Michelle called to check on what happened and offered to make things right. That type of care and genuine concern is rare. It is too often patients are treated like numbers and not people, and I trully appreciate Vinalyn and l Michelle's effort to ensure I have a good experience in this already intense process. 9/12* ripoff

I paid for the product but never received the product. I have made attempts to contact someone via email and chat. No phone number available. Please have someone to contact me ASAP. I was about to report this company as a SCAM. I would like to give an updated review on Yucca Health. I was contacted after writer my original review. Michelle contacted me promptly and after discussion I realized there had been unintentional miscommunication. She was able to do research on my order and then communicate to me where the ball was dropped. I understood and was ok with her explanation. She then provided me with options to resolve the problem. Pat was to whom I was referred to. Pat promptly reached out to me and initiated a resolution. I am very pleased with the integrity and professionalism that was shown by Yucca Health staff. I would now give them a 5 star for service. I believe in life we all fall short sometimes but it is what you do once you realize you have not done what was expected. I appreciate the GREAT CUSTOMER SERVICE AND I WOULD RECOMMEND YUCCA HEALTH TO ALL. I plan on doing business with them again in the future.

It may breakdown to “$149 a month” but they charge you $875 immediately. Not happy about how they make it seem one way but it’s another.