Yucca HealthReviews of tryyucca.com

I have had no results and I informed the provider that I haven’t lost one pound in 3 months. I was informed to try harder and the second shipment was sent. Complete disregard to me wanting to cancel the second shipment and not be paying more for a product that doesn’t work. I have been walking and eating healthy. The medication clearly doesn’t work for me.

Customer service is horrible, it's through a bot chat I have been charged over $2000 and never received anything. TERRIBLE!

When I first started they supposed charge $700 and something and I been paying 275 each month since I started it In November

My experience with this company is negative in every way. First, after I signed up, my price went from $149 per month to $249 per month. Fortunately I used Affirm to pay. Therefore, the company cannot throw me in to auto charge for the next 6 months. Honestly this should have been my first clue. The instructions I received were very confusing at best. The instructions sent as well as the “online patient portal “says the first month I should be giving myself .25 mg. The syringe is in units. The medication is in mg. But I assumed that meant I should fill to the 25 unit mark in the syringe. That’s what I did. By week 5 I’m into a new vial of medication. For week 5 I should be taking .50 mg. I double checked all the instructions I had, and filled the syringe to 50 units and dispense the medication. But then I just had a sinking feeling that maybe that was wrong. It’s 11:30 pm when I went to my patient portal to ask a supposed doctor if in fact this was correct. Apparently they don’t have a doctor available for such things. So I get the chat BOT. I try the best I can to explain my confusion and the bot tells me to call 911 or go to the nearest ER immediately! I had in fact overdosed myself with this medication. I call a nurses line through my health insurance immediately, explain my situation, and she says yes it sounded like I overdosed and should contact poison control. Not wanting to pay an ambulance bill that I cannot afford I sent her pics of the syringe, medication vial, mailing instructions and this sweet little conversion chart I had from Yucca. She absolutely could not make sense out of any of it. The conversion chart they sent, even my doctor said makes no sense at all. I decide that since 1.5 hours had passed at this point I was safe. But the next morning I sent a message to a yucca doctor explaining everything that had transpired the night before. It took 2 days for anyone to respond. All I got was “you should follow the instructions from the pharmacist “. Absolutely nothing else. Obviously now I’m short medication because the month 2 vial that is supposed to contain 4 weeks of medication is missing at least one dose. So once again I go to the Yucca Patient Portal to again ask now what? Makes sense I’d speak to a doctor right? Wrong! After 3 days of no response I again blast the incompetence and complete lack of guidance on this stupid “doctor chat”, (that is the only sort of contact you can have with this company), someone, presumably a doctor, response with “you need to contact support for that”. What does that even mean?? So I select chat with support. Why?? Because again that’s the only option. And I get my trusty chat bot again. IT RESPONSES that it understands my frustration and will pass my message on to a human and that I should hear from someone Monday-Friday 9 am - 4 pm or something close to that. So here I sit waiting until Monday to see if I even connected with the right group to resolve my issue. And that will only be by messages sent from some place with the name Yucca. I am now questioning everything about this process. All you do is go online, answer a few questions, pay to have some kind of vials of something, (supposedly GLP1), with half ass instructions and ABSOLUTELY NO GUIDANCE OR SUPPIRT. You cannot call anyone at this company. Seems you’re lucky if someone bothers to message you back through the only means of communication, the Patient Portal. And hope you don’t die from an accidental overdose of whatever is in the vials that were mailed to you. I imagine I’d have better communication with a street drug dealer than this company! So to sum up my experience, run! Don’t walk but RUN away from this company as fast as possible! I promise the entire thing has been shady at best! The little bit of money you save for 6 months is not worth your life! I’ve read all these other reviews online too. I do not understand how they can have a 4.5 star rating. I think that’s suspicious too.

Haven’t even shipped product yet - so haven’t started a treatment plan

I'm still at the same weight, I've been on this for four months!!!

I am a nurse and the prescription is confusing. I asked for help from the MD on my dose citing contradictory/confusing info on site. Robo- answer and literally didn't answer my specific question re dosing. I sent two follow up texts and no response. This is medical negligence in my opinion. //added after response from Yucca: what info do you need? Also, I tried calling and emailing and messaging. None of that resulted in a simple answer regarding the prescription which should absolutely be top priority for Yucca. Mack Brewer.

No phone number. Poor communication. Poor customer service. Confusing rules, orders and dosages.