Tryvitro Reviews | Read Customer Reviews of tryvitro.com

Tryvitro Reviews | Read Customer Reviews of tryvitro.com

Tryvitro reviews

58 approved reviews, newest moderated first

Dawn
Apr 11, 2026
Buyer beware… don’t buy!
I wish that I had read these reviews before buying. Somehow I got signed up for a subscription which I did not want. The product is not even good and then I got more! With difficulty, I found an email I could write to to cancel subscription and start a refund. They say the product is money-back guaranteed, but this was their reply, “Also, we understand you would like to return your order. While returns are possible, I want to be transparent that the process can be time-consuming. It involves shipping the product back to us and waiting for it to be received and processed before a resolution is reached. Because of this, many of our customers find it simpler to keep the current order or share the product with friends or family.” Buyer beware…. Don’t buy!!!
Response from TryvitroMay 1, 2026
Hi Dawn, thank you for sharing this and we sincerely apologize for the experience you've had. Our subscription is clearly presented on our product page and at checkout, and must be selected by the customer at the time of purchasing. Customers also have full control to cancel at any time through their personal customer portal or by reaching out to us at [email protected] Regarding the refund communication - we have reviewed this and the language used did not reflect the standard of support we hold ourselves to. We do stand behind our guarantee and we want to make this right for you properly. Please reach out to us directly at [email protected] and we will ensure your case is handled with the care it deserves. - The Vitro Team
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Lora C.
Mar 30, 2026
Another product automatically renewed !
Another American product that automatically renews subscription after a month. In my case I haven’t even begin to use it and the few times I have I find it is not worth it!! I’m also no longer buying anything through facebook, as everything I have bought has been the same scam, automatically renewed If it is mentioned in the publicity it is very well hidden!
Response from TryvitroMay 1, 2026
Hi Lora, we appreciate you sharing your feedback and want to address this honestly. Our subscription is presented clearly on our product page and at checkout, and must be actively selected at the time of purchasing - it is not hidden. Customers also receive an order confirmation email at the time of purchase outlining their subscription details, along with a reminder email before every renewal. We're sorry the product wasn't the right fit and that you feel this way about your experience. If you have any unresolved charges you'd like to discuss, please don't hesitate to reach out at [email protected] - we're happy to help and will respond promptly. - The Vitro Team
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Brock M.
Mar 26, 2026
Terrible
Terrible, I never signed up for a subscription but they still continued to charge me. Asked to cancel multiple times but they kept just circling around my request. They then ended up charge me again.
Response from TryvitroMay 1, 2026
Hi Brock, this is not the experience we want any customer to have and we sincerely apologize. Our subscription must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. That said, if you reached out multiple times requesting a cancellation and were still charged, that is a failure on our support team's part and we own that fully. We have a 24/7 full staffed customer support team set to assist customers with any questions or concerns. This needs to be resolved. Please email us at [email protected] with your order details and we will make sure your account is cancelled and any outstanding charges are addressed immediately - no runaround. - The Vitro Team
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Mariana O.
Mar 23, 2026
Scammers and bad product
As everybody else in the comments section is saying... this is a scam... they claim you signed up for a subscription and charge you again without your consentment and you complain about it they say you opted for a subscription which is a lie. On top of that, the product itself makes your face looks very oily and it gave me terrible acne.
Response from TryvitroMay 1, 2026
Hi Mariana, we hear you and want to respond to both things you raised. On the subscription - the option must be actively selected at the time of purchasing and is clearly shown on our product page and at checkout. Every customer has a personal customer portal giving them full control to cancel, skip, or pause whenever they choose. On the oiliness and breakouts - we're truly sorry your skin reacted that way. The balm is specifically designed to be sensitive and lightweight, but it makes us sad to hear you had to experience this. Please email us at [email protected] and we'll make sure your situation is resolved fairly. - The Vitro Team
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Caro A.
Mar 21, 2026
THIS IS A SCAM Never received the…
THIS IS A SCAM Never received the order, there is also a small button that it marked as default that you will receive the product every month . So I got charged for two month and never received any item.
Response from TryvitroMay 1, 2026
Hi Caro, being charged for orders you never received is something we take extremely seriously and we want to resolve this for you right away. On the subscription - the option must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. That said, if two charges went through and no product reached you, that is our priority to fix regardless of anything else. Please email us immediately at [email protected] with your order details and we will investigate your shipments and make sure you are fully taken care of without delay. - The Vitro Team
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anita P.
Mar 19, 2026
Be careful with this scam
The products are fake and nothing like what’s shown on the website. On top of that, they store your card details without consent and keep charging you, even making up purchases without any notice. It’s a disgusting scam.
Response from TryvitroMay 1, 2026
Hi Anita, we want to respond to this directly because the claims here are serious and do not reflect who we are. Our products are exactly as described and we stand fully behind their quality. We do not store card details without consent, and we do not fabricate charges - every transaction corresponds to a subscription that was actively selected by the customer at the time of purchasing, with full visibility on our product page and at checkout. Customers have complete control over their subscription through their personal customer portal at any time. We understand you feel strongly about your experience and we genuinely want the opportunity to look into your account. Please reach out to us at [email protected] with your order details and we will review everything transparently and respond promptly. - The Vitro Team
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Julia M.
Mar 18, 2026
Fraudulent practices. Stay away
Fraudulent practices. Stay away. As with other reviews here, they will charge you again out of the blue claiming you signed up for a sibscription when 1) you did not explicitly opt in to any subscription 2) no subscription or frequency was ever noted on the purchase confirmation 3) you did not give permission for them to store your credit card informatiom or create an account They stop replying to emails once you complain. I'm pursuing a disputed charge with my bank and reporting them for consumer and GDPR violations. Stay away. No idea if the product works, because I have received nothing so far (after 1 month+ from purchasing). Wouldn't be surprised if nothing ever arrives.
Response from TryvitroMay 1, 2026
Hi Julia, we want to address this carefully because your concerns deserve a direct response. Our subscription is clearly presented on our product page and at checkout, and must be actively selected at the time of purchasing. Subscription details and billing frequency are also included in the order confirmation email sent immediately after purchase. Card information is stored solely to process the subscription the customer selected - this is standard practice and fully disclosed. That said, if you have not received your order after more than a month, that is unacceptable and our top priority to resolve. We also take it seriously if our support team failed to follow up with you - that should not happen. We would like the opportunity to make this right before it goes further. Please email us at [email protected] with your order details and we will personally ensure your shipment is tracked, your account is reviewed, and any outstanding issues are resolved fully and promptly. - The Vitro Team
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Despina L.
Mar 17, 2026
I have written to them several emails…
I have written to them several emails as I did not put in a subscription. I have been recharged and have another product coming out which I do not want. They do not communicate with you. I’m going to have to cancel my credit card. These people are not trustworthy. they sign you up without your permission. Their response is nonexisting.
Response from TryvitroMay 1, 2026
Hi Despina, we owe you an apology - multiple emails with no response is not acceptable and we understand completely why you feel the way you do. Our subscription must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. Every customer also has full control through their personal customer portal to cancel or pause at any time. That said, if you reached out repeatedly and heard nothing back, our support team let you down and we take full responsibility for that. Please email us one more time at [email protected] with your order details and we will make cancelling your subscription and resolving any outstanding charges our immediate priority - you will hear back from us. - The Vitro Team
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