TryvitroReviews of tryvitro.com

Response from TryvitroSep 9, 2026

Hi Kim, Thank you for reaching out, and we are deeply sorry for the extreme stress and frustration this situation has caused. We completely agree—canceling a subscription should be straightforward, and having your emails go unanswered while orders continue to ship is completely unacceptable. Purchasing through a Facebook ad often means a store account was generated using the email address associated with your order or checkout without a password initially set up. We want to help you gain control of your subscription and stop any further charges immediately: Accessing Your Subscription Portal: Try logging into tryvitro.com using the exact email address where you receive your order receipts. If you haven't created a password yet, click "Forgot Password" or "Manage Subscription" on the login page to send an activation link to your inbox. Once logged in, you should be able to pause or cancel the active recurring subscription directly. Account Investigation & Refunds: Because review platforms do not display your private account information, we cannot locate your order directly from this post. Please send us a direct message here or reach out through our official website contact form with your full name, order number, and email address. Our management team will immediately verify your account, ensure your subscription is permanently deactivated so no further shipments occur, and review all charges processed after your initial cancellation requests to issue full refunds. Thank you for your patience while we prioritize and resolve this for you right away.

Response from TryvitroAug 3, 2026

Hey, Mary! Thank you for bringing your experience and concerns to our attention. We take all feedback regarding product consistency and skin reactions very seriously. Regarding the texture, our balm is formulated with rich, nourishing ingredients designed to melt effortlessly into the skin upon contact, which gives it a naturally softer consistency. However, if it feels overly soft or melted, storing it in a cool place or giving it a brief dip in cold water can help firm it right back up. More importantly, we are so sorry to hear about the cold sore on your upper lip. Cold sores are caused by the herpes simplex virus (HSV-1), which can lay dormant and be triggered by various factors such as stress, friction, sun exposure, or localized skin irritation. If your skin is sensitive to certain active ingredients or botanicals, the formula may feel too intense or cause minor irritation, which can sometimes trigger an underlying outbreak. We strongly recommend pausing use of the product immediately while your lip heals. Please feel free to reach out directly to our customer support team so we can assist you with a return or refund and gather a few more details about your batch.