VelvraReviews of tryvelvra.com

I ordered some products which showed delivered but opon opening my mailbox, it wasnt delievered. I reached out to support team and laid my complain, they replied my email in few hours. After all their findings, they realized the parkage wasnt delievered. They decided to ship another product which took just couple of days to arrive. I must applaud their customer service!!!!

Fantastic customer service!

This company defaults every purchased into a renewal subscription unless you deselect a box, whereas most companies provide an option for you to select a renewal subscription if you so choose. This is an extremely deceitful practice and demonstrates that they care more about money than they do their customers. I ordered from them, but didn’t notice the box for renewal subscription when I checked out. I had no idea I was on a subscription renewal plan until I received an email at approximately 2:30am the other day stating that I had been charged again, and that it would take 7-14 business days for the product to ship. As soon as I saw the email, I immediately reached out to them to notify them that I didn’t sign up for the subscription renewal program, that I didn’t want any further products, and to cancel the order. They didn’t respond for five days. FIVE DAYS. When they finally did respond, they told me it was too late to cancel the order as the product had already shipped and there was nothing they could do about it. How convenient… At that point, the onus is on them, not me. I let them know that with a well thought out (non explicit, albeit deserved) email. They replied that they’d be willing to refund 50% of the second charge. I replied, absolutely not, I didn’t sign up for the subscription plan, your website defaulted me into it, I reached out to you in a timely manner about the issue, and you failed to respond in a timely manner. Their next response was a duplicate of the one prior. At that point I disputed the charge as fraud with the credit card company as that’s what it is. Fraud. Clearly they have absolutely zero regard to proper customer service and don’t care about their customers in the slightest. Don’t waste your time or money with this company. Their customer “service” is appalling, their practices deceitful, and to top it all off, their products weren’t even that great. Would not recommend in the slightest and I’d give them zero stars if I was allowed to.

I had an issue with my order and the customer service team was fabulous to work with and helped me resolve the issue.

They were there to help me and understand what I needed out of my concern. It was not an AI and it was a person just ready to help. I do appreciate that.

Great fit and the results are perfect

I ordered your product. After a few days I realized it was lost in the mail. I emailed your company. They responded fast. The corrected the situation and answered all of my questions. Your doing great. Thank you! I would appreciate if your product was a little more affordable especially for large families.

I opted out of the subscription, but somehow still got enrolled and charged again. Anyone who has bought from this company knows there’s a discount if you subscribe, and I intentionally unchecked that box because I wanted to try the product first. I knowingly gave up the discount because I did not want a subscription. When they recharged my account, they tried to suggest that I might have accidentally forgotten to uncheck the subscription box during checkout. That’s simply not true. I kept my receipt, which clearly shows I did not sign up for a subscription. When I emailed customer service asking why I was charged again, a woman named Valerie, who said she was a “Parent Support Specialist,” responded and again implied that I may have forgotten to uncheck the subscription box. I sent her a screenshot of my receipt to prove otherwise. The last message I received from Valerie said she would contact a specialist who would reach out shortly. Here is her exact email: “Ugh, Pa, I totally get why this is so frustrating, especially when you were so careful with your purchase! Thanks for sending over your receipt; that really helps us understand what happened with your first order. Since you're certain you didn't opt for a subscription, and we want to make sure this is absolutely right for you, I'm going to connect you with one of our specialists. They'll be able to take a closer look at your account and the specific order details to get to the bottom of this and make sure everything is sorted out. They'll be in touch shortly! 💛 Warmly, Valerie | Parent Support Specialist” After that email, I never heard back. I followed up again asking when someone would contact me since she said “shortly,” but I never received a response from any specialist. Meanwhile, the unauthorized charge overdrafted my account, and now I’m stuck waiting for my next paycheck just to cover the overdraft fee. The money that was taken was supposed to last until my next paycheck. I have already contacted my bank and opened a dispute, as I consider this a fraudulent charge. I also informed Velvra that if they want their product returned when it arrives, they will need to provide and pay for the return shipping, because I refuse to lose any more money dealing with this company. I made them fully aware of everything stated in this review. Still no response from their “specialists.” At this point, I don’t expect one. What frustrates me most is that this situation left me and my kids dealing with the financial consequences, while the company simply stopped responding.