VelvraReviews of tryvelvra.com

Response from VelvraOct 14, 2026

Hi Melinda, We’re sorry to hear this, and 4 days of no bowel movements in children is serious enough that we advise you to see their pediatrician. Please pause both products immediately and get in touch with their doctor today. Christina will reach out to you directly today by email to share any ingredient or batch information your doctor might ask for. If you have the bottles, please keep them for now in case your pediatrician wants to see them. — The Velvra Team

Response from VelvraOct 9, 2026

Hi Mandee, Good news first: your package was delivered on October 8, so by the time you see this reply, it should be in your hands. The tracking page lagged behind the actual delivery, which is where the uncertainty came from, and we’re sorry you were left in that gap. We see here that our team is also already in touch with you by email on this, so if anything’s still unresolved, that thread is the fastest way to reach us. Thanks for your patience, and we hope the first dose goes well. — The Velvra Team

Response from VelvraOct 5, 2026

Hi Cameron, We appreciate the feedback. For general context on how our shipping times usually look, we've laid it out here: https://help.tryvelvra.com/en/articles/1771559390-shipping-and-delivery-what-to-expect. For your specific order, Christina from our team will reach out to you. She'll pull the shipment history today, chase the carrier if the package is stuck, and ensure your order is on its way to you. — The Velvra Team

Response from VelvraSep 3, 2026

Hi Johanna, We're sorry for the inconvenience. The post-purchase exclusive is offered at a huge discount after your initial purchase and per our refund policy, only initial purchases are refundable: https://tryvelvra.com/policies/refund-policy Regarding your children's reaction, we take that seriously as its own issue. We see here you already have an existing ticket with us. We'll have Erin, our Customer Support Team Lead, jump on it with further guidance. — The Velvra Team

Response from VelvraAug 20, 2026

Hi Sam, We're sorry for what happened here, and especially sorry that the checkout mess pushed you to freeze your card. Three real charges from one attempted purchase is on us. The subscription enrollment is a separate thing we need to fix on top of that. On the subscription: subscriptions only get set up when the "Subscribe & Save 20%" option is selected at checkout, which is the discount toggle that creates the next month's order. For one-time purchases, that option should be unticked. If that wasn't intentional, we'll cancel it right away. Please email Christina at [email protected] with subject line "TP Review" so she can look at your account, cancel the subscription, refund any real charges beyond the one you meant, and confirm what's a hold versus a charge. — The Velvra Team

Response from VelvraAug 10, 2026

Hi Chantal, We're so sorry your daughter went through this, and we're relieved she's under care. An ER visit is not something any parent should have to face, and we take what you've described seriously. Our team has already emailed you so we can fully resolve this, feel free to respond at your earliest convenience. We apologize again for what happened, but we'll make this right. — The Velvra Team

Response from VelvraJul 16, 2026

Hi Holly, we're sorry for the frustration you've experienced. We see here that the team has already responded to your email and has fully resolved the issues. Just to clarify further: On the subscription: this only gets set up when the "Subscribe & Save 20%" option is selected at checkout, that's the discount toggle that creates the next month's order. On the account access: you should have received an order confirmation with your Order ID. In case you can't find it even in your spam folder, you can choose "Forgot Order ID" then enter your email address so you can continue signing in. On origin: Velvra products are manufactured in a GMP-certified facility within Eastern Europe and Asia, the ingredients are sourced globally. Anything still unresolved, Holly, just reply to that email thread and we'll pick it back up. — The Velvra Team

Response from VelvraJul 16, 2026

Hi James, we're so sorry to hear this. We'd love for you to get the product so if you haven't already, please email Erin at [email protected] so she can help chase your order. — The Velvra Team