VelvraReviews of tryvelvra.com

Response from VelvraSep 25, 2026

Hi Oana, Thank you for telling us about this, and I'm really sorry. You asked us to cancel, and we paused your subscription instead. That's not what you asked for, and I completely understand why that left you feeling ignored. As a parent, the last thing you need is to chase a company just to get a simple request handled. We'd like to make this right. Please email Erin at [email protected] with subject line "TP Review" so she can look at your account, and we'll cancel your subscription right away and confirm with you once it's done. No questions, no pushback. You're also absolutely right that diet makes a huge difference for kids. Our products are only ever meant to support good habits at home, not replace them, and every child responds differently. We're sorry this one wasn't the right fit for your family. Thanks again for your honesty. It helps us do better for other parents too. — The Velvra Team

Response from VelvraAug 4, 2026

Hi Miranda, We're so sorry to hear your daughter had this reaction. Sores and a rash like this are not something we see with typical use, and we want to make sure she's okay. Please stop any further doses and check in with her pediatrician to be safe. Christina from our team will reach out to you directly by email today to work through next steps with you until we fully resolve this. — The Velvra Team

Response from VelvraJul 1, 2026

Hi Jessica, we're sorry about the wait. We see here that you already have an ongoing conversation with Valerie. We'll have Erin, one of our leads, jump in. She'll check where the order is, follow up with the carrier if needed, and let you know when to expect it. If the delay has been unreasonable, we'll make it right on our end. — The Velvra Team