At Velvra, we help parents gently cleanse hidden parasites that may be affecting their child's behavior, sleep, digestion, and other unexplained symptoms. Our flagship Complete Cleanse Kit combines ParaHaven's antiparasitic herbs with ParaBinder's zeolite binder. This ensures a smooth, comfortable cleanse for kids. All products are GMP-certified, third-party tested, and backed by our 30-day money-back guarantee.
Velvra (tryvelvra.com) has 277 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
tryvelvra.com
Website
tryvelvra.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
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The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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Their support team is doing a great job. We had reached out about a subscription I wasn’t aware of doing when I had bought the product & Joan ocampo was very nice, attentive, & helpful with our experience, made sure we were all taken care of. Thank you support team!!
Response from VelvraApr 21, 2026
Hi there, we'll absolutely make sure Joan sees this, she'll be so glad to hear the experience landed the way we hope every one does. Taking care of parents quickly, especially around unexpected subscription charges, is exactly what our team aims for. Thank you for taking the time to share this!
- The Velvra Team
CM
Cassandra M.
Cancellation
I hadn’t realized I checked the subscription button for my order. I was charged so the next month and reached out for help. They told me they would look into it and try to cancel it. I didn’t expect such a prompt response of them being able to cancel and refund. So cut and dry, so helpful. The product is great and the customer service matches.
Response from VelvraApr 21, 2026
Hi Cassandra, subscription surprises are stressful, so we're really glad our team was able to sort the cancellation and refund quickly for you. That's exactly how we want every interaction to feel, no hoops, no back and forth. Thank you for the kind words about both the product and the team. We're here anytime you need us.
- The Velvra Team
HF
Hunt F.
This company I feel is a scam
This company I feel is a scam. I wasted $140 on a cleanse is my honest opinion. I ordered for my 3 children and when we got to the third bottle it was fermented and tasted like straight alcohol. My kids couldn’t choke it down and I wasn’t about for force it. I tried that dose and it in fact tasted like straight alcohol mixed with a tiny bit of berry flavor. It was very inconsistent with what we’d tasted before. When I reached out to customer service I told them I felt as though my money had been wasted because everything you read on the website states that you have to be consistent for the cleanse to be effective. Our cleanse that I paid a lot of money for was halted due to their companies mistake not mine because up to that point we’d been very consistent with it. All customer service offered to do was send me one replacement bottle. Our entire cleanse was ruined $140 down the drain and all I get is 1 single bottle that’s worth absolutely nothing to me now. I don’t even know what to do with it. I should have been offered a full replacement cleanse or my money back. Any reputable company would have rectified their mistake but this company did not. Seems pretty scammy to me.”
Response from VelvraApr 21, 2026
Hi there, we’re so sorry we let your family down.
You’re absolutely right, sending a single replacement bottle doesn't fix a multi-child cleanse that’s been interrupted by a quality issue on our end. That fermented taste is not the standard we hold for ParaHaven, and we should have made it right the first time.
We’ve checked that you already had a correspondence with us. Christina from our team is happy to continue resolving this there and make sure your concerns are fully addressed so you feel taken care of every step of the way.
- The Velvra Team
NO
Noemi O.
Never Received & Refund Requested
I never received my orders, requested a address change, did not get an email response until my orders were already delivered to the incorrect address (6 business days later).
Requested a refund because I paid over $80 on 2 separate orders. I still have bot received a response it has been a week!
I want my money back! Worst customer service I have ever received!
Update:
Thank you Christina for all your help! I received the product I paid for to the correct location and my son is loving it. I have not yet seen a change in eating habits or improvement in sleeping and behavior. So I am updating to 4 stars for now.
Thank you once again(:
Response from VelvraApr 21, 2026
Hi Noemi, this is entirely on us.
You did your part by requesting the address change early, and our 6-day delay in responding is why your orders ended up at the wrong house. We’ve been experiencing a higher volume of messages than usual, but that’s no excuse for leaving you hanging.
We’ve gone ahead and re-shipped both of your orders to the correct address. We hope we were able to turn the tables around. If anything else comes up, you can let us know through the existing thread you have with us.
- The Velvra Team
MA
Mary
Be careful to check for the auto…
Be careful to check for the auto subscription. I was surprised by a charge only a couple of weeks after receiving my first order. (It took two and a half weeks to arrive) I contacted customer service via email and was assisted promptly. They cancelled the transaction and I am satisfied. So far so good on the product. My kids enjoy the taste.
Response from VelvraApr 21, 2026
Hi Mary, thank you for the honest review. A surprise auto-subscription charge is never the experience we want any parent to have. And while our standard shipping timeframe is 7-14 business days, we understand that was quite a wait. Nonetheless, we're glad our team sorted the cancellation quickly, and it's lovely to hear your kids enjoy the taste so far. We're here anytime you need us.
- The Velvra Team
CH
Christine
This product is dangerous
This product is dangerous. My children ranging from the ages of 3 to 14, and my self took this for 3 days and we all started to developed dark circles under the eyes. I found out that this product that was marketed for health was actually hepatotoxic and depleting my children of all their nutrients, and making them dehydrated. Not only did they never answer my questions upon the matter, when I ordered the product a different email was inserted where mine should be so somebody else running the website got all my information and conformation emails. Horrible company in my opinion.
Response from VelvraApr 8, 2026
Christine, thank you for speaking up. Your kids' safety matters, and these are questions we want to answer properly.
ParaHaven and ParaBinder were formulated from the ground up for children. Every ingredient is third-party tested for purity and contaminants, and manufactured in a GMP-certified facility.
Our wormwood is thujone-free, meaning the one compound historically linked to liver concerns has been removed at the formulation level. Zeolite, the core of ParaBinder, is classified as nontoxic by the FDA and has a well-established safety profile across peer-reviewed research. The ingredients in this formulation have no established hepatotoxic profiles at the doses used in this product.
On nutrient depletion and dehydration: zeolite works by binding to toxins inside the digestive tract and carrying them out through normal bowel movements. It is not known to interfere with the body's nutrient absorption or hydration. ParaBinder also contains Vitamin D and methylated B-12 specifically because children with gut imbalances tend to run low in both. The product was designed to replenish these nutrients, not deplete them.
On dark circles: we understand why that would be alarming. Dark circles are driven by factors like low iron, chronic inflammation, and disrupted sleep, and they develop gradually, typically over weeks and months. This is actually one of the most common pre-existing symptoms families report before starting any protocol.
On the email concern: your order is processed through our secure checkout system and is not shared with unauthorized parties. That said, we want to understand exactly what happened and make sure there wasn't a technical issue on our end.
We also owe you better communication. That part is on us, and we're sorry.
Please reach out to [email protected] so we can pull up your account and work through everything with you directly.
The Velvra Team
BR
Briana
I order my son 2 kits and never got it …
I order my son 2 kits and never got it that’s a lot of money . He he’s GI problems I am very sad.
Response from VelvraApr 21, 2026
Hi Briana, we’re so sorry to hear your son’s kits haven't arrived, especially since you were counting on them to help with his GI issues. We want to get this sorted for you immediately.
Please email Christina directly at [email protected] with your order number. Once she has that, she will personally oversee a priority reshipment of both kits today so you can get started as soon as possible.
- The Velvra Team
AB
Aimee B.
Grateful for the Effort!
Even though they were days behind on the initial response, when I did get a response they were very helpful. They were able to help me get the address updated on my delivery. They also did everything possible to help ensure that the product was effective. Unfortunately in the end, the product was not right for my son and they were gracious with the refund. I'm grateful for the effort!
Response from VelvraApr 21, 2026
Hi Aimee, thank you for such a thoughtful review, especially since the product didn't end up being the right fit for your son. Every kiddo is different, and we'd always rather do right by your family than hold onto a sale. We appreciate your patience through the initial delay too. Wishing you and your little one well from here.
- The Velvra Team
