Jaimie M. N.
Working with Velvra's Customer Service was a Breathe of Fresh Air
Ordering through Velvra was incredibly seamless, I thought everything had gone perfectly, then, following my order I received an email from their customer support team. They let me know that they noticed that I had placed what looked like duplicate orders, and they asked me if I intentionally wanted to place the order for the high number of kits I had ordered - which I had not. I'm so grateful that they intercepted my duplicate orders before they all went through and sorted everything out! To top it off, they even applied my 10% off discount to the order that I wanted to apply but didn't work when I placed the order. So helpful! Their attention to detail and wonderful customer service was such a breathe of fresh air! I haven't even tried the product yet and I'm already giving them raving reviews! Bravo!
Response from VelvraJul 28, 2026
Hi Jamie, A duplicate order caught before it ships is one of those quiet wins the team gets proud of. Glad the discount fix landed on the same email too. Since it's your first cleanse, Christina will follow up in a separate email today with a few pointers for the first few weeks. Thank you for the trust, and welcome to Velvra! — The Velvra Team




