Snow Teeth WhiteningReviews of trysnow.com

Fraud, done 2 orders. Not delivered and no tracking number. no one responds to messaging to get a refund. DO NOT USE. It is basically a scam.

Two months after the order no shipment and no updates on any shipment. The acknowledgement of order mentioned 3 days. So I finally asked for a refund twice and no reply so far. Conclusion: dishonest supplier. Update on February 11. Finally after the fourth email, Zach at support replied and issued a credit. Somewhat good ending for a bad situation. Arduous process and a money losing proposition for non-US buyers as the credit card exchange rate between buying and selling US$ is quite different, so a 10% loss!

HORRIBLE CUSTOMER SERVICE!!!! I received the generation 2 wireless whitening system and charged it for an entire day before I realized this thing is a piece of junk. I called the next morning and after a very long wait/hold I finally got a Customer Service representative. I explained the situation that the unit will not charge and I can't get a connection to the app. It was so frustrating to try and understand her to begin with due to her very broken English and strong Asian accent. I had to have her repeat everything she was saying and this added to my frustration and waste of time. She told me that she didn't want me to return the item, but to follow the instructions in the email she was sending for a basic trouble shoot. I reluctantly agreed and opened her email to find that the instructions were not appropriate for the situation, of course! You can only do the trouble shoot with a CHARGED unit. Then I viewed the YouTube videos she sent links to and they weren't for the unit I purchased but for the older version, of course!!! So several emails and phone messages later, after being on hold for an extremely ridiculous time, and no response from anyone...I am a very unhappy customer! They blow you off and waste your time with incompetence and complete disregard for the customer. The wireless unit is JUNK. Customer Service is worse than any other company I have ever dealt with.

I called and finally after 15 calls Vanessa answered the phone. She listened intently to all of ny concerns and apologized profusely for someone else dropping the ball. She immediately decided to not allow me the customer to be in anymore distress. My order was placed and paid for back in October. She Immediately called the warehouse and had them to fill my order while i was holding. I received a tracking number right away. Vanessa you are what true customer service stands for. Keep up the good work and know that everything you're doing is not going unnoticed. Remember our conversation future CEO. Thank you again!!!

Ordered over a month ago with little to no updates. Finally had someone contact me and I requested an estimated ship date or I would place order elsewhere. They subsequently cancelled my order and then stopped responding. Don't waste your time on these US jokers and buy elsewhere.

Not impressed at all. Ordered over a month ago still hasn’t arrived or have had any indication of shipping. Tried emailing but have had the same automated replies absolute worst company I have ever ordered from. Awful customer service! Order #SNOW50510825 If I don’t receive any feedback so I’m going to just cancel my order!

Ordered on December 31. Appreciate that it is an overseas order so it would not be straight away. I am yet to receive any indication it even shipped. Despite emailing them twice and sending another message on their Facebook account I have had zero responses. I’m worried this is a scam. I’m going to request a refund at this point as I have lost any confidence in their customer service.

I want to Thank Nicholas an Zach on the Snow team for such excellent resolution. I was having problems with my device an after further review, they are sending me a new one. I will be a Snow customer for life! Thanks again- Kellye Helm- 🤗