Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningJul 10, 2024

Hi, We appreciate you sharing your feedback and for specifying what concerns factored into your review score. Our apologies for the delayed response. We have reviewed your account history and appears that you had an interaction with a SNOW Agent last on July 6th. The last assisting Agent has been advised to reach out to you with additional assistance on your order cancellation concerns. EDIT: Review now reflects that the Agent updated the other order of concern to show cancellation has been completed and refund has been initiated. Refund will take 5-7 business days to reflect back into your original payment account. Thank you, SNOW

Response from Snow Teeth WhiteningJul 8, 2024

Hi, Thanks for your feedback with your experience interacting with Our SNOW Customer Support Team. We are appreciative of the review share! All Our Best, SNOW

Response from Snow Teeth WhiteningJul 8, 2024

Hello Michael, We acknowledge your review share. Our apologies for the response delays. We are happy to follow-up with you to address your questions or concerns further. A request for more information will be submitted to this platform to locate your inquiry in our system. To maintain your privacy, we ask that you refrain from publicly sharing that information. We will have a SNOW Agent reach out to you to provide support. Thank you, SNOW

Response from Snow Teeth WhiteningJul 5, 2024

Hi, We appreciate you for shopping with SNOW. Your feedback is Refreshing. Splendid to know that you have experienced results and approve of the mint taste. Fantastic! SNOW

Response from Snow Teeth WhiteningJun 24, 2024

Hi, Thank you for shopping with us again and again. Our SNOW Customer Support Team is a Great "go to" for addressing and resolving such concerns. We certainly appreciate you for sharing your feedback on your SNOW Experience and for allowing us the opportunity to make things right! All Our Best, SNOW

Response from Snow Teeth WhiteningJun 21, 2024

Hi and Thanks, We Love having the ability to provide warranty replacement assistance that is hassle free, seamless and free of added costs to Our SNOW Customers. All Our Best, SNOW

Response from Snow Teeth WhiteningJun 21, 2024

Hi, Thank you for sharing your feedback and highlighting areas that factored into your SNOW Experience. Our apologies, it seems that your order was delayed but review of your account now reflects there is tracking applied to your order on June 18th. Usually if a customer has not received the tracking details, we suggest that they review their spam mail as well. At times, emails are redirected there if the sender is not saved in the contacts. A SNOW Agent will send a copy of the tracking details following this review response to ensure you are able to track your order. If you have any additional concerns, you can share them in the message thread with the SNOW Agent that will provide the tracking details shortly. Thank you, SNOW

Response from Snow Teeth WhiteningJun 21, 2024

Hello, We acknowledge the review shared regarding the delivery/shipping fees concerns for your SNOW order. Firstly, we want to apologize for the lack of communication and response to your call attempts. While your call may have not been received by a live agent, our automated service records each call to ensure that the customer later has follow-up. It does appear that you did not have a verbal conversation but have been in contact via email with one of our SNOW Agents. Review of such interactions has a record of the agent noting to you that, "We apologize for any inconvenience caused. We have recently changed shipping platforms for faster shipping times. SNOW® no longer assumes responsibility for customs and duty fees for international orders." The agent further explained that if you had already refused to pay these additional fees the order would likely be placed on status "Returned to Sender". Since your order has not been successfully delivered this order is deemed a non-delivery. Please be advised that the previous agent is instructed to provide the appropriate resolution in such circumstances. You can anticipate a follow-up reply with details. Thank you, SNOW