Renee
SCAM! Never received order or even confirmation email
SCAM - DO NOT ORDER!!!!! Would give 0 stars if that was an option. I placed an order 2 weeks ago. No confirmation email received, no shipment or tracking information provided. I have followed up twice (via the shop app as well as the snow website customer service) and received automated responses but no actual response, can’t seem to get ahold of an actual person. My card has been charged and yet I have no product nor information from the company on it ever being purchased. LUCKILY I have the shop app to have the order number, otherwise I would’ve been screwed without an email confirmation. Will be disputing the charges with my bank, and reporting to BBB!
Response from Snow Teeth WhiteningFeb 24, 2025
Hi, We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to receive timely updates on your order, and we regret that this was not your experience. Please know that this is not the level of service we strive to provide. We’d love to make this right for you. Kindly reach out to our support team at [email protected] with your order details, and we’ll prioritize looking into your order status and resolving this as soon as possible. Again, we truly appreciate your patience and hope to turn this around for you. All the best, SNOW