TryravineReviews of tryravine.com

Response from TryravineSep 1, 2026

Hi Steven, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how concerning and frustrating it must have been to feel that the earbuds did not provide the protection you expected at the range. We’d also like to clarify that our return policy can vary depending on the issue being reported and the circumstances of the case. It is not necessarily determined solely by whether the package has been opened. Our Customer Support team reviews reported issues individually so we can determine the appropriate resolution. After reviewing your case, we can see that our Customer Support team had already responded to your initial inquiry before this review was posted and was working with you regarding the issue you reported. We genuinely value your feedback, and while we understand your frustration, it is disheartening to read that you felt we were unwilling to assist when our team had been actively responding and trying to address an issue that we believe we can troubleshoot and potentially resolve. We would still appreciate the opportunity to assist you and properly address your concerns. If you continue working with our Customer Support team, we’ll do our best to help determine what went wrong and find the appropriate resolution. Best regards, Malcolm Social Media Team

Response from TryravineSep 1, 2026

Hi Lori, Thank you for sharing your concerns. We completely understand your frustration, especially after waiting for your order and not seeing updates on the tracking information. Our standard delivery timeframe is typically 7–10 business days from the date your order is dispatched. However, we sincerely apologize that unforeseen circumstances may sometimes cause delays during transit or result in tracking information not updating as expected. After carefully reviewing your case and the email exchanges with our Customer Support team, we can see that our team did respond to your inquiries and provided information regarding the status of your order. We also confirmed that your order was successfully delivered on August 22, 2026, at 1:51 PM. We apologize for any confusion or frustration this situation may have caused. We appreciate your patience and understand how important it is to receive clear and timely updates regarding your order. Best regards, Malcolm Social Media Team

Response from TryravineSep 10, 2026

Hi Jeff, We appreciate you for sharing your feedback with us. We’re sorry to hear that the ambient sound quality, voice clarity, and noise reduction did not meet your expectations. We understand how frustrating this can be, especially when you need to communicate clearly with a large group. We can see that our Customer Support team is currently in an ongoing conversation with you regarding the issues you experienced and has been working with you toward a resolution. We also see that we’re currently awaiting your response, as we previously offered to send a replacement unit to help address the issue. We’d be happy to continue assisting you and hope we can get this resolved for you. Regards, Malcolm Social Media Team

Response from TryravineSep 1, 2026

Hi Alex, Thank you for taking the time to share your feedback. We’re sorry to hear about the distortion, high-pitched ringing, and difficulty getting the earbuds to stay securely in your ears. We understand how frustrating this must have been. We tried checking our records for any previous email correspondence where you reported these issues, but unfortunately, we were unable to find a prior support request from you. We only became aware of these concerns after seeing your feedback here. While we genuinely value your feedback, it is disheartening to learn about your experience without having had the opportunity to investigate the issues and work toward a resolution with you. We’d really appreciate the chance to look into this further. Please contact our Customer Support team at [email protected] with your order details and a description of the issues you’re experiencing. Our team will be happy to investigate and assist you with the appropriate next steps. Best regards, Malcolm Social Media Team

Response from TryravineSep 1, 2026

Hi Dug, We appreciate you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the shipping process, tracking updates, and the concerns you raised about our return policy. We’d like to clarify that we have previously reached out to you to request additional information regarding your conversation with our Customer Support team. This information is important so we can review the interaction, investigate what may have happened, and address any concerns or miscommunication appropriately. However, we haven’t heard back from you yet. If you could provide the requested details, we’d be happy to further assess the situation and look into this for you. Alternatively, you’re welcome to contact our Customer Support team directly so we can assist you further. We value your feedback and would appreciate the opportunity to investigate your concerns and work toward a resolution. Best regards, Malcolm Social Media Team

Response from TryravineAug 10, 2026

Hi Chad, We appreciate you for taking the time to share your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to initiate your return. We’d like to clarify that our customer service team has made multiple attempts to respond and gather the information needed to assist with your return, but unfortunately, we have not received a response from you. We genuinely want to help and provide you with a resolution as quickly as possible. If you haven’t seen our replies, please check your spam, junk, or promotions folder, as our emails may have been filtered there. Once you locate our message and respond, our team will be happy to continue assisting you with the return and refund process. We sincerely apologize for the communication gap and hope we can get this resolved for you promptly. Regards, Malcolm Social Media Team

Response from TryravineJul 28, 2026

Hi Jensen, We appreciate you for taking the time to share your feedback. We're truly sorry to hear that your experience with the Field Ops Tactical Earbuds did not meet your expectations. After carefully reviewing our records, we noticed that we have not received any prior communication from you regarding the concerns you've shared in this review. It's genuinely disheartening to receive this kind of feedback without first having the opportunity to understand the issue and provide assistance, as our Customer Support team is always committed to helping our customers resolve any concerns they may have. Regarding our 30-day Money-Back Guarantee, we understand there can sometimes be confusion about the policy. If you were experiencing issues with the product, we would have been more than happy to review your case, explain your available options, and work with you toward a satisfactory resolution. We kindly encourage you to reach out to our support team first whenever you encounter any issues. We sincerely appreciate the opportunity to assist our customers, and we'd much rather help resolve a concern than learn about it for the first time through a review. We value your feedback and remain here to help. If you're still experiencing these issues, please contact us directly so we can review your case and do everything we can to make things right. Regards, Malcolm Social Media Team

Response from TryravineJul 28, 2026

Hi Ron, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your initial experience with the earbuds didn't meet your expectations, particularly regarding the fit during your shoot-and-move drills and the level of noise reduction you experienced. However, upon reviewing your previous conversation with our support team, we can see that your concern was already addressed and resolved by one of our Customer Support representatives on July 26, 2026, which was the day after this review was submitted. We completely understand how frustrating it can be when a product doesn't perform as expected at first. At the same time, we'd like to kindly encourage you to reach out to us directly if you encounter any issues in the future at [email protected]. Our team is always happy to troubleshoot, provide guidance, or work with you toward a resolution. Had we not reviewed your case, we wouldn't have known the opportunity to help. Your feedback remains valuable to us, and we truly appreciate you giving us the chance to assist. If you ever have any additional questions or need further support, please don't hesitate to contact us, we're always here to help. Regards, Malcolm Social Media Team