PureStreamReviews of trypurestream.com

I liked the design and that all the advertising showed a continuous flow fountain. Finally received it and put it together only to find it doesn't have a continuous flow fountain. I contacted the company and was emailed back by Janessa. I sent the requested video of how the fountain wasn't working and there's no way my cats are drinking from still water. Back and forth with Janessa, who finally admitted that their advertisements aren't truthful. She said she would make getting my money back quick and easy. Not true. I heard nothing but crickets from 2 emails requesting my money back. Contacted my credit card company and filed a dispute. Now I hear from the company owner, Leonard, crying about the company being small. He offered me 20% of my money back, I can keep the Purestream, and I'll get a 1 year warranty. I again asked for my money back and I told Leonard I wouldn't have bought it had their advertising been truthful. I'm hearing crickets again and I did notice their advertisements on FB are either gone or I've been blocked. My credit card company is still working on the dispute and I'm glad I kept all the emails. Do NOT buy this product!

Unit took a month to ship. Unit arrived unworking. Instructions are incomprehensible. Customer service is non-existent. Have requested a return and full refund. May not receive it. Caveat emptor -- this company should be avoided entirely.

The engineering design for this product was amazing, and the communication from the company was amazing, but the product is absolute crap. I have been in touch with the company to express that, and they have ignored me. Do not buy this fountain. If you are of an engineering mind, please build me a fountain that works like this one was supposed to.

Paid $273.94 for two cat automatic fountains. Received the items and they are generic cheap products from China that are massively marked up in price to comparable options. Website clearly states they have a 30 day return policy. I requested a return and refund immediately upon receiving the items and have still not heard back after multiple emails to their “Customer Support” dept. Steer clear at all costs. This is a scam and I fell for it unfortunately. Hopefully you won’t.

Paid 180 $. Received smaller cheap copycat from china called pet fountain. Worth max 20 $. Facebook selling our data Us to be targeted.. Simple scam from china. Avoid at all cost

Stupidly expensive for Temu grade product. Took 2 months to arrive, I tried to cancel the order twice which was given to me as an option due to the delay, both emails were ignored, company just doesn't respond. Product looks good on the website and seems like a good idea but what turns up feels like a poor imitation. Also sent to Australia with an american plug.

Apparently a scam. Product is promised to be received in 10 days and you are given ship date. Date passes and you receive more AI emails stating there have been delays but it will ship next month. 1 month has passed, card was charged, never received.

Along with everyone else, I, too, was hoodwinked into buying several of these at once, and was also promised the June 1st date . I contacted Janessa as well, and received no reply.