PureStreamReviews of trypurestream.com

Response from PureStreamAug 17, 2026

Hey Norma, Really appreciate you sharing this, and I’m so sorry this turned into such a frustrating experience. A fountain that stopped working after only about 10 days should have been handled quickly, and you absolutely should not have had to send email after email just trying to get a clear answer. Our small team got overwhelmed with thousands of messages and we fell way behind. I know that doesn’t help after you’ve already spent so much time trying to reach us, and I completely understand why you’re so upset. I can’t see your order or contact information from the review, so please reach back out and ask for me, Victoria. I’ll personally look into this and get it rectified for you. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Patrick, Thank you for sharing this. I’m really sorry the fountain didn’t match what you expected from the advertising, and even more sorry that you couldn’t get a response from us when you reached out. I’m taking your feedback around how the fountain’s function is being represented seriously and passing it back to our team. You should feel clear on exactly what you’re buying before it ever shows up at your door. We also fell way behind on support after getting hit with thousands of messages, and I know that only made an already disappointing experience worse. I can’t see your order or contact information from the review, so please reach back out and ask for me, Victoria. I’d be happy to look into this personally and see what I can do to help. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Melissa, Really appreciate you sharing this, and I’m sorry it took this much effort to get a refund that had already been promised. I’m glad to see the refund finally came through, but you absolutely should not have had to post publicly or contact your credit card company to get there. Our small team got overwhelmed with thousands of messages and we fell way behind. I know that doesn’t undo the frustration you dealt with, and I’m taking feedback like this very seriously as we make some big changes to how refunds and follow-ups are handled. Thank you again for calling this out. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Randall, I’m really sorry this was your first experience with the fountain. Having it fail within a week, especially in a way that left your cats without fresh water, is incredibly frustrating and definitely concerning. The battery and panel issues you mentioned are also things I want our product team to see. And on the support side, you should not have had to comment publicly just to try to get someone’s attention. We got buried under thousands of messages with a very small support team and fell way behind. I know that doesn’t make any of this better for you, but we are making some major changes now. I can’t see your order or contact information from the review, so please reach back out and ask for me, Victoria. I’ll personally take a look and help get this resolved. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Debbie, Thanks so much for giving PureStream a try. Cats definitely have minds of their own 😅 and I’m sorry this one just wasn’t a fit for yours. If you haven't yet returned it, I’m happy to help make that process easy. I can’t see your order information from the review, so please reach out to Support and ask for me, Victoria. I’ll make sure you’re taken care of. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hey Liz, Really appreciate your feedback and review here. Reaching out for help and hearing nothing back would make anyone frustrated, and I completely understand why it started to feel concerning from your side. We got hit with thousands of support messages and our small team fell way behind. I know that doesn’t help after you’ve already been trying to get an answer, but I’d really like the chance to turn this around for you. I can’t see your order or contact information from the review, so please reach back out and ask for me, Victoria. I’ll personally look into this and make sure you’re taken care of. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Daisy, Thanks for the review here. It goes without saying that this one is on us. You placed an order, never received it, and then we stopped communicating when you were trying to figure out where it was. I’d be frustrated too. I’m Victoria and I lead Support here at PureStream. I’m going through cases like this personally because we clearly have some cleanup to do. I can’t pull up your order from the review alone, so please email Support again and ask for me by name. I’ll look into what happened and make sure we get you taken care of. Victoria 🐾 Head of Support, PureStream

Response from PureStreamAug 17, 2026

Hi Stacy, Thanks for the review here. Three emails with no response is not okay, especially when you were simply trying to return a fountain that wasn’t working properly. I’m Victoria and I lead Support at PureStream. I completely understand why you ended up filing a PayPal claim after getting silence from us. I can’t see your order details from the review alone, so please email Support again and ask for me by name. I’ll personally look into this and make sure we get it sorted for you. Victoria 🐾 Head of Support, PureStream