PureStream is the only cat fountain that never refilters old water. No recirculated saliva. No slimy buildup. Just clean, fresh water every time your cat drinks.
PureStream (trypurestream.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
trypurestream.com
Website
trypurestream.com
Category
Beverages & Liquor
Listed on Five Star Index
2026
About these reviews
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The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
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The fountain doesn’t fill the tray when it’s empty half of the time, it’s supposed to sense when the water is out but my cats have had to wait hours with an empty dish and when I try to contact the company about a refund I get ignored. It’s been about a month since I emailed to request a refund. Would not recommend.
Response from PureStreamSep 3, 2026
Hi Mya,
Oh no! It sounds like your fountain may have been affected by a previous faulty product batch, and we’re so sorry your refund request has gone unanswered for this long. We're a small team working through a massive backlog as you can imagine.
Please reach out to our support team and ask for Victoria. I’ll personally track down your original email, review everything for you, and make sure your refund is taken care of as quickly as possible.
Victoria
Head of Support 🐾
PA
Paul
Plastic reserviors
Plastic reserviors, plastic pump, tubing to begin with, still spewing mold infested water for the cat to drink. The 2 reserviors fall apart when lifting to clean (frequently, as still with plastic materials). A water bowl cleaned twice a day with fresh water, is preferred by all of my cats.
Response from PureStreamSep 3, 2026
Hi Paul,
Appreciate the time you took to leave us this feedback! What you’re describing definitely doesn’t sound right for our fountains - you may have received a faulty unit! I’d really love the opportunity to investigate what may be happening here.
Please reach out to our support team and ask for Victoria. I’ll personally look into your order, review the issues with you, and make sure we find the right solution for you and your cats.
Victoria
Head of Support 🐾
LH
Linda H.
I have been waiting for 3 weeks for a…
I have been waiting for 3 weeks for a full refund. I keep getting a run-a-round, NOTHING YET.
Response from PureStreamSep 3, 2026
Hi Linda,
We’re so sorry for the frustration and confusion surrounding your refund! We’re a small team currently working through a much larger backlog of support tickets and return requests, and we truly appreciate your patience with us.
I can see that your return was shipped a few days ago. As soon as it arrives and is processed by our facility, we’ll work to have your full refund issued as quickly as possible. I’ll also keep an eye on its progress for you.
Victoria
Head of Support 🐾
AG
Allyson G.
My order never shipped
My order never shipped. The shipping label was created on 7/30 and then canceled on 8/5. I only realized that when I got an email asking how the order went. I have emailed requesting a cancellation and refund and if that doesn’t work I will be doing chargebacks.
Response from PureStreamAug 25, 2026
Hi Allyson,
I’m so sorry this happened. I looked into order #8706 personally and found that it was returned to sender, although it’s unclear why. You should never have had to find this out from a follow-up email or chase us for answers.
Please email us at [email protected] and ask for Victoria. I’d be more than happy to take care of this personally and either get a replacement sent out right away or issue you a full refund, whichever you prefer.
Victoria
Head of Support 🐱
MM
Marci M.
I was disappointed with this product
I was disappointed with this product. I was hoping to be easy and mess free and not to have to deal with it all the time. Unfortunately if you want the water to be replaced often then it needs to be filled almost daily and emptied. Then the top tray doesn’t completely come apart to clean which I wasn’t aware until finally receiving or I wouldn’t have purchased it. Such a bummer I’ve been on a search for a good easy to clean less fuss fountain and I guess I’m going to have to go search and possibly waste more money again.
Response from PureStreamAug 20, 2026
Hi Marci,
Really appreciate you sharing this. It sounds like your cat may actually be going through quite a bit of water, which is a good problem to have!
Also wanted to flag that the top tray does come apart for cleaning, so I’d love to make sure we help you with that because it definitely shouldn’t feel like you’re stuck cleaning around it - you may have received a defective item!
Your feedback around the refill experience is still super helpful though. We’re constantly looking at ways to make PureStream easier to use day to day, and this is exactly the kind of feedback we want as we keep improving the product.
I’m Victoria, Head of Support here. Please reach out to support and ask for me directly. I’d be happy to help you with the tray and take a look at your order too.
Victoria
Head of Support, PureStream 🐾
JF
Jennifer F.
Broken in one day
Broken in one day. Horrible. Need replacement asap.
Response from PureStreamAug 18, 2026
Hi Jennifer,
Oh no! It definitely sounds like you may have received a defective unit, and I’m so sorry about that!
Please reach out to our support inbox at [email protected] and ask for me, Victoria. I can’t see your order details from the review alone, but I’ll personally take a look and get a replacement sorted out for you ASAP.
Victoria 🐾
Head of Support, PureStream
DB
DB
Totally a scam company
Totally a scam company. Received a cheap knock-off product drop shipped from China that was dead on arrival. Customer Service ghosted me. I filed a complaint with PayPal. "Janessa" tried to convince me to withdraw the complaint and said she would then refund me immediately once she got confirmation. I declined. Then PayPal resolution notified me that I could get a full refund if I mailed the unit back at my own expense to a random private residential address in Germany that had no company registered at it. Clearly a "return mail fraud scheme". They were hoping I wouldn't shell out the additional $60+ to ship it there or they would claim they never got it back once the package was rejected, lost, or marked undeliverable. I filed a chargeback with my credit card. Stay far away from this company.
Response from PureStreamAug 17, 2026
Thank you for taking the time to share this. I’m Victoria, Head of Support at PureStream, and I’m really sorry for how this was handled.
You received a unit that didn’t work, had to chase us for help, and then got return instructions that understandably raised even more concerns. I completely understand why you walked away feeling the way you did.
I’m taking this feedback very seriously. We fell behind badly on support as we grew, and we’re making major improvements to how defective orders, refunds, and returns are handled. I know that doesn’t fix the experience you already had, but feedback like this is exactly what we’re using to make these changes.
I’d also really like the opportunity to make this right personally. Since I don’t have enough information from the review to locate your order, please reach back out to our support team and ask for me, Victoria. If you’re willing to give us another shot, I’m happy to take this over myself and see what I can do to turn this experience around.
Victoria
Head of Support, PureStream 🐾
JN
Jennifer N.
My cats hate it
My cats hate it. I want a refund. The website says 30 day satisfaction guarantee but the help email is giving me the runaround.
Response from PureStreamAug 17, 2026
Hey Jennifer,
Thanks for calling this out. I’m Victoria, Head of Support at PureStream, and I’m sorry we made a simple refund request feel like a battle.
If the fountain just isn’t a fit for your cats, that’s exactly why we have a satisfaction guarantee. You should have gotten a clear answer from us instead of feeling like you were being given the runaround.
We’re making some major improvements to how refunds and return requests are handled, and I’m taking feedback like this seriously.
Please reach back out to Support and ask for me, Victoria. I’m happy to take a look personally and help get this sorted for you.
Victoria
Head of Support, PureStream 🐾
