PureStreamReviews of trypurestream.com

Updated Sept 29, 3026 Unfortunately i still have not received all the items missing from my order. I did receive a splash mat. Also, after a bad shipping experience and what initially appeared to be a positive customer service experience, this company is still having issues with customer service. I contacted them again about the still missing maintenance kit and received an email asking me for a photo of the maling label or packaging, if i understood correctly. i no longer had either. Instead, i provided them with the original order number as well as the secondary order number. That was on Sept 28. No response that day. Today, i received a second email telling me that if they did not hear from me, they were closing the ticket. So apparently had not read my email with the order numbers. Again, no response today. Ultimately, i remain pleased with the product and extremely unhappy with the service. The fountain is easy to clean and my cat is happy with it. Also, the drinking water tank stays clean, without biofilm or slime. If you can avoid the humans involved, i don't think you will be disappointed. Original review 8/30/2026 This may be a bit confusing. First, service. At first, I was not impressed because the delivery was quite delayed, I did not receive everything listed on the “contents” list, the package had been opened/or damaged and rewrapped in white plastic. (As a side, slightly petty note, the little instruction pamphlet was in print so small that this elderly lady had to use a magnifying glass.) Nevertheless, I did contact Purestream and received a very prompt reply and a package sent out containing the missing bits. So I’m not sure what happened with the original system, but so far they earned major points for prompt response time and service. More to the point, is the fountain. Does it work well, how does the cat like it, etc.. Logically, the selling points are sane and sensible, and after going through various fountains over the years, and losing a senior cat to sudden kidney failure, I was beginning to feel the frustration—and disgust—of many of us struggling with biofilm, clean pumps, fountains and hard water. Despite a pump I could disassemble fairly easily and clean, I never felt sure it was completely clean. I washed the plastic bits with anti-bacterial dish soap, probably left scratches removing hard water build up—and that particular fountain was the best I had tried. The Purestream fountain was easy to assemble and understand and so far easy to clean. My cat was at first perplexed—the old fountain had a bubbler—and startled a little when the stainless steel tray is filled, but she seems to have made the switch without any fuss. The clean water tank is simple to refill, the used water easy to empty and rinse clean as well. So far, I’m pretty happy, and as I said, the facts and logic work.

I was skeptical at first as the plastic appeared flimsy for the $, also I didn't fully understand the product but now that I had it for a few weeks and the cats got used to it, I am loving it. You can see how cloudy the "used" water is.

I love the fountain it encourages our cats to drink. We had a question about our order because the ad showed a motion sensor to activate active water flow, but the model sold does not have that, but it works great. We did have some rust form underneath the white unit because we live in the south and customer service was fabulous. Because I bought the lifetime service for replacements, I am getting a new one sent to me today because of the rust.

Order received quickly. My cat will not use the fountain. There is nothing wrong with it my cat is just very very picky. Not sure what his problem is with the fountain. But the actual product is excellent.

Terrible product. Slow customer service. They still have not provided me information on how to return. Cheaply made and the water basin of fresh water runs through the unit in one day leaving the tray for my cat to drink from DRY. * updated 8/18/26 - Thank you to Victoria for quickly responding to my review, understanding my concerns, and helping me with the refund process. While the fountain didn't meet my expectations, I raised my rating two points because they followed through on their 30-day money-back guarantee. The slow refund response was the main reason I wrote this review.

I've had a good experience so far. My cat immediately took to it. There were a few easily fixable issues with my lack of understanding on how to remove the tray and some slight bowing in the tanks, but I was impressed by how the company reached out to me for feedback and then immediately responded afterward with more details. They also plan to make improvements to the instruction booklet related to the things that confused me. It's very rare to find a company so interested in improving! I was also pleasantly surprised by some toys packed in with the fountain that my cat got excited about.

You have to chg the h2o about every day and a half

Set up was easy. Started working right away. I was a disappointed this was not a USA made pet fountain. None of the info when I ordered said it would be made in China.