PuraReviews of trypura.com

Response from PuraMay 20, 2026

Hi Michael, thank you for sharing your feedback with us. We completely hear you, and we're sorry your experience left you feeling this way. Your loyalty genuinely means a lot to us, and we never want a valued customer to feel like that. We've already requested your contact information through Trustpilot so we can connect with you directly and look into this further. We'd really love the chance to make this right.

Response from PuraMay 19, 2026

Hi Michelle, We really appreciate you sharing this, and we're truly sorry the experience left you feeling this way. That's not at all what we want for anyone who brings Pura into their home. We've already reached out to you through this platform to get your details, and we'd love for you to respond there so we can look into everything personally. We want to take a real, close look at what happened with your devices and your account, and we're committed to making sure you walk away with a resolution that actually feels right. You have our word that this won't be the same experience you had before.

Response from PuraMay 11, 2026

Hello Mark, We are very sorry to hear about the trouble you have had with your diffusers and the frustration caused by your experience with our support team. It is never our intention to leave a customer feeling unsupported, and we sincerely apologize for the long wait times and the disconnections you encountered. We have sent a request for your information through this platform so we can locate your account and look into this further. Even without a physical receipt, we would like to see how we can help resolve this for you and get your devices back in working order. Thank you for bringing this to our attention and for your patience while we work to make this right. We look forward to hearing back from you soon.

Response from PuraApr 27, 2026

Hello Ashley, We are genuinely sorry to hear that your experience with Pura has been so disappointing. We aim to provide a high-quality product that feels like a great value to our customers, and it is clear we missed the mark for you. We have sent a request for your information through this platform so we can take a closer look at your account and the specific issues you encountered. We would love the opportunity to hear more about your experience and find a way to make this right for you. Thank you for sharing your feedback with us. We appreciate your patience and look forward to the chance to connect with you directly.

Response from PuraApr 20, 2026

Hello Cari, Thank you for sharing your feedback with us. I am truly sorry to hear about the negative experience you had with our customer service and the delay regarding your shipment. This is certainly not the level of support we aim to provide our customers, and I understand how frustrating it is to feel like your concerns aren't being addressed. We would like to look into this situation further to ensure it is handled correctly. We have submitted a request for your information through this platform so that we can locate your account and provide a resolution. We appreciate your patience and the opportunity to make things right. Thank you for letting us know about your experience.

Response from PuraApr 13, 2026

I am so sorry to hear about the network interference and connectivity issues you experienced with your devices. We understand how frustrating it is when a product designed to enhance your home ends up causing disruption to your high-speed internet, and we would certainly like the opportunity to look into this further to see how we can assist. While we want to investigate the technical side of this and work toward a resolution, I was unable to locate your specific account information because there are multiple individuals in our system with the same name. If you could please provide your most recent order number, I can identify your account and see what options are available to help you enjoy your scents without the network congestion. We truly value your feedback as it helps us improve our customer experience and technical support. We look forward to hearing from you so we can try to make this right and get you back to enjoying Sweet Grace.

Response from PuraApr 8, 2026

Hola Cristina, Gracias por compartir tus comentarios con nosotros. Siento mucho escuchar la frustración que has experimentado con el seguimiento de tu pedido y las respuestas repetitivas de nuestro equipo de soporte. Esta no es la calidad de servicio que nos esforzamos por brindar, y entiendo lo molesto que es sentir que tus inquietudes no están siendo escuchadas o atendidas correctamente. Quiero asegurarte que tomamos tus comentarios muy en serio y nos gustaría solucionar esto. Por favor, contáctanos directamente en [email protected] para que podamos investigar tu cuenta, aclarar cualquier duda sobre los cargos y proporcionarte una actualización concreta sobre el estado de tu pedido. Valoramos mucho tu paciencia mientras trabajamos para resolver esta situación. Gracias por darnos la oportunidad de mejorar tu experiencia.

Response from PuraApr 6, 2026

Hello Phil, Thank you for sharing your feedback with us. We are very sorry to hear about the frustration you have experienced with your recent purchase and the billing issues you mentioned. It appears there may be a misunderstanding or a case of mistaken identity, as Pura does not sell vitamins or dietary supplements. We specialize in smart home fragrance diffusers, and we want to ensure your complaint reaches the correct business so you can receive the resolution you deserve. We recommend double-checking your order confirmation or bank statement to verify the company name. If you do find that this was related to a Pura fragrance purchase, please reach out to our support team so we can look into this further for you. Thank you for your time and for allowing us to clarify.