Katee Irene W.
The device literally does not work and…
The device literally does not work and I cannot smell anything. Also, unfortunately I cannot cancel the scents that keep coming in since it’s a contract for 6 months. Please do not buy this if you want your home to smell good and would like a diffuser that actually works. Very misleading product advertisement.
Response from PuraOct 3, 2023
Hello, We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused. Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at [email protected] and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution. Please note that, at this time, Pura does not offer phone support. However, our email support team is fully equipped to assist you promptly and effectively. At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it. Warm regards,