Jazz
HORRIBLE On-going Experience
I punched a Pura set from their website back on Jan 28th. Here it is now MARCH 5th and I still do not have my product. According to them, I ordered a set with a fragrance(s) that was out-of-stock. Ok cool....As a month went by I was told, if my item did not make it back in stock within 30 days from the purchase date, that my order would be cancelled and a refund issued. Neither has happened. Customer "support" sends the same (what I believe to be automated email) every time I reach out. They have my money, yet I have no product! And there's been no update on the order. We are already 35+ days out since I purchased. This is ridiculous.
Response from PuraOct 3, 2023
Hello, We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans. Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at [email protected] and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution. Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively. At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction. Warm regards,