Chels C.
I used apples hide my email to sign in…
I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!
Response from PuraOct 3, 2023
Hello, We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at [email protected] and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced. At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you promptly. Warm regards,