Susan de R.
Not worth the expense!
I bought this device over a year ago (July 2022). It worked alright for about 6 months. Then I noticed that the scent was not very noticeable. I turned up the strength of scent; I still could barely smell it. I've tried other scents, same thing. I contacted the company, they sent me their smelliest scents as a test. Unfortunately I can barely smell them even at the strongest level. I've had the device for over a year and a subscription. I think I bought my Pura through Nest, so Pura said they can't verify the warranty. I want to say its a very expensive device that only worked properly for a few months. My sister-in-law has the same issues. I'm very disappointed. I do not recommend.
Response from PuraNov 15, 2023
Hey Susan, Thank you for sharing your experience with your Pura device. We sincerely apologize for any inconvenience you've faced, and we truly understand your frustration. Having been in contact with our support team and explored troubleshooting options, we recommend reaching out to the company you purchased the device from for further assistance. We genuinely wish there was more we could do, and we appreciate your understanding in this matter. If there's anything we can assist you with within our capacity, please feel free to let us know. Best regards,