Pam C.
I ordered the chew bones July 23
I ordered the chew bones July 23. At this time, Sept 25, 2 months waiting, I have not received an order nor a refund. I cannot recommend these chews because I have not received them. I wish my dog could tell you something but we wouldn’t know.
Response from Puppy HarborOct 7, 2026
Hi Angel, Thank you for taking the time to write this, and we're sorry about what happened. That's not the experience we want anyone to have. Waiting over two months with no chews and no refund is unacceptable, and you deserved an update long before now. We'd like to look into your order right away and either send you a full refund or ship a replacement with tracking, whichever you prefer. Please email [email protected] with the subject line "Trustpilot Review Follow-Up" and we'll make it right for you. Thank you again for the honest feedback. It genuinely helps us improve. The Puppy Harbor Team


