PawsyReviews of trypawsy.com

Response from PawsyMay 23, 2026

Hi there, I'm sorry you've had a frustrating experience. I'd genuinely like to help resolve this directly rather than through a review thread. Please email [email protected] with your order number, and I'll personally pull up your file, send you live tracking, and if you'd prefer a refund, that route is fully open. Warm regards, Sarah Pawsy Customer Care

Response from PawsyMay 23, 2026

Hi Nancy, Thanks for taking the time to write this, and I want to address each point directly because the picture you've described isn't accurate, and other readers deserve to see the full context. On the silence after your order confirmation: we sent shipping backlog updates every 3 days during the fulfillment delay period — these went to the email address on your order. Please check your spam or promotions folder, as some inboxes routed them there. If they're not there, I'd genuinely like to know so we can investigate the deliverability issue. On the delay itself: in late April / early May we hit a fulfillment bottleneck when demand outpaced our previous fulfillment partner's capacity. We switched to a new fulfillment center and worked through the backlog. Your order was caught in that window — all affected orders have now shipped, and fulfillment is back to normal. On "they stopped replying": that's not something I can match to a record on our side. Every email to [email protected] gets answered, usually within 24 hours. If a reply from us didn't reach you, deliverability is the likely cause and I'd like to fix it. I'd really like to resolve this with you directly. Please email [email protected] with your order number and I'll personally pull up your file, send live tracking, and if you'd still prefer a refund, that's fully open — no need for a credit card dispute. Warm regards, Sarah Pawsy Customer Care

Response from PawsyMay 23, 2026

Hi J.K., Thanks for flagging this, and I'm sorry for the wait — three weeks without movement on the tracking page is genuinely not the experience we want for any customer. The honest reason behind this: we hit a fulfillment delay in late April / early May when demand outpaced our previous fulfillment partner's capacity. We switched to a new fulfillment center and worked through the backlog as fast as we could. All affected orders have now shipped, and fulfillment is back to normal turnaround. I'd really like to make this right with you directly. Could you send your order number to [email protected]? I'll personally check where your package is right now, send you live tracking, and if you'd still prefer a refund instead, that route is fully open. Warm regards, Sarah Pawsy Customer Care

Response from PawsyMay 18, 2026

Hi Heather — thank you for the detailed feedback, and I'm genuinely sorry the experience didn't meet your expectations. Let me address each concern directly because they're all fair questions: On shipping origin: Pawsy Labs is a US company headquartered in Newark, Delaware (Elevator LLC). Our product is manufactured at a GMP-certified facility, and we ship worldwide directly from origin rather than routing everything through a US warehouse first. This lets us guarantee faster delivery for international customers, maintain product freshness, and significantly reduce shipping emissions vs. the traditional "ship to US warehouse, then re-ship globally" model. Many natural supplement brands (human and pet) do the same — it's standard practice for global D2C operations. On the COA: We absolutely have third-party Certificates of Analysis for every batch, testing for purity, potency, heavy metals, and contaminants. We just don't auto-display them on the site, but they're available on request — please email [email protected] and we'll send yours over directly. On packaging: Apologies if the packaging arrived damaged or in poor condition. If you'd like to share a photo at [email protected] or [email protected] we'll take that up with our fulfillment team immediately. On dosing safety: You're 100% right that weight-based dosing is a broad spectrum, not one-size-fits-all. The wormwood in our formula is standardized to 0.85% thujone (well below safety thresholds) and the black walnut is hull extract (juglone processed out, not whole nut). Both have been used in veterinary herbalism for decades at calibrated canine doses. That said, your instinct to dig deeper before giving anything to your pups is exactly the right approach. If you'd like to give it another look with the COA in hand, we'd love to send it over. If not, we honor our 90-day money-back guarantee — just email us and we'll process your return. Thank you again for the feedback. Genuinely. — Pawsy Labs Team 🐾

Response from PawsyMay 18, 2026

Hi! 🐾 So glad to hear the pendant is doing its job — Ontario tick country is no joke, and one dead tick in heavy bush is exactly the result we want to see. Thank you for taking a chance on it despite the skepticism. Great news on the cat front: a feline version is currently in development! Drop your email at trypawsy.com and we'll flag you the moment it launches. Give your pup a scratch from us 🐾 — Pawsy Team

Response from PawsyMay 18, 2026

Hi there — thank you for the honest feedback, and I'm genuinely sorry the experience landed this way. The shipping delays you experienced are real and we own that completely. The "sorry for the delay" emails were meant to keep customers informed, but you're right that without a firm ETA they start to feel hollow — that's a process gap on our end we're actively fixing. To be clear: Pawsy Labs is a real US company (Elevator LLC, Newark Delaware) with a 90-day money-back guarantee. Your shipment notification was real, not a placation — tracking should update with real movement as carriers scan it. We understand if you don't reorder, and we don't expect a second chance to be handed over lightly. But once your order arrives, if the product doesn't deliver for your pup, the 90-day guarantee covers a full refund — no returns, no friction. Just email [email protected] or [email protected] and we'll process it. Thank you for sticking with us this far. We hope it works for your pup despite the rocky start. — Pawsy Labs Team 🐾

Response from PawsyMay 18, 2026

Hi there — thank you for raising this, and I'm really sorry the pendant insert popped out. Choking hazard concerns are taken very seriously on our end, and that response from support fell short of how we should be handling this. Replacement window or not, a safety issue is a safety issue. Please reach back out to [email protected] with the subject line "URGENT - safety follow-up" and reference this Trustpilot review. We'll send you a replacement pendant directly, no questions asked, regardless of order date. Thank you for taking the holistic route for your boys — that's exactly the kind of customer we want to do right by. Apologies again for the rocky start. — Pawsy Team 🐾

Response from PawsyMay 18, 2026

Hi there — thank you for taking the time to share this, and I want to address each piece directly because every concern you raised is fair. On the unlabeled product: that was a manufacturing issue with a specific batch where labels were missing from the bottles. We caught it on our end and have since corrected it with our supplier, but it should never have reached you that way. Apologies — you should have received a clearly labeled product with full ingredient and dosing info. On the book: just to clarify, the book is a digital e-book that's delivered automatically via email after purchase, not a physical item. If you didn't receive it, it likely landed in spam or the wrong email was on file. Please email [email protected] and we'll resend the correct version directly. On customer service: getting scripted excuses instead of a real resolution is genuinely the opposite of how we want to operate. That feedback is going straight to our support team lead. On the unauthorized charge: this is the most urgent piece. Please email [email protected] or [email protected] with the subject "URGENT — unauthorized charge + Trustpilot review" and reference your original order number if you have it. We'll process the refund immediately and confirm in writing that your details are removed from any recurring billing. You shouldn't have to fight for this twice. Genuinely sorry for the experience. This isn't the standard we hold ourselves to and we're going to make it right. — Pawsy Labs Team 🐾