Terri H.
I am on a mission to provide a more…
Update: upon posting of this review, the customer service at Pawsy, has been very kind and accommodating offering replacements of the product which apparently has been improved to not come apart, or a full refund. Although I cannot attest to the efficacy of the product, I am pleased with the final outcome. They have assured me pet safety is their primary goal. I only wish the customer service had been more empowered to make the right call in the first place. Previous postings: I am on a mission to provide a more wholistic approach for my 2 dogs flea and tick prevention and was excited about this product. Unfortunately within a week while playing one of the inserts popped out. Luckily my guys didn’t eat it as it definitely would be a choking hazard. When I contacted the company they basically said thanks for letting us know but since you ordered it in the winter and only just put it on you are outside the window for replacement. I’m appalled that they wouldn’t take this more seriously.
Response from PawsyMay 18, 2026
Hi there — thank you for raising this, and I'm really sorry the pendant insert popped out. Choking hazard concerns are taken very seriously on our end, and that response from support fell short of how we should be handling this. Replacement window or not, a safety issue is a safety issue. Please reach back out to [email protected] with the subject line "URGENT - safety follow-up" and reference this Trustpilot review. We'll send you a replacement pendant directly, no questions asked, regardless of order date. Thank you for taking the holistic route for your boys — that's exactly the kind of customer we want to do right by. Apologies again for the rocky start. — Pawsy Team 🐾