OtterReviews of tryotter.com

Customer Service is terrible. I have sent numerous messages on how slow your service is to get anything done. You have started overcharging me again and can't seem to cancel my service that I requested a month ago.

Your support is awful . There is no accountability or hierarchy of escalation . A manager cannot be contacted nor the specialized team. It has been 9 days since escalation and no one has reached out or contacted me . Your support staff is not equipped to handle complicated issues and just give answers by rote . I have worked in global support for 10 years in a senior role and this is the worst experience I have had . I have been an otter customer for over 5 years but would not recommend it to anyone simply based on support ability .

When you think about technology being something that helps you get the job done, Otter is not a company that comes to mind! I don’t know if it’s growing pains, poor organization, or just bad business, but these guys make me regret the decision to use their platform on a daily basis. Not only is the software buggy as hell, the printers are always going down or losing connectivity. Support is nonexistent and the corporation wants to nickel and dime you to death to pay for reports and modules that they used to provide. We have to use Otter because they are tied to Future Foods, another weak company that doesn’t support its client base, but if I were you, I would find a more stable solution.

Biggest mistake I ever made for my restaurants was working with this company. You have no control over your own menu, and the customer service is awful.

Unfortunately, this company does not provide technical support whatsoever. Most of the integrations they advertised simply not working. We got bad reviews on delivery platforms because their software will not update product availability or store hours as promised. Phone and chat technical support is not knowledgeable or helpful, and mostly has no idea how their platform works. Their regular reply is: “This is out of my scope and I will forward it to the appropriate team.” So far we never heard back from the “other teams”.

Lo Peor, me cambie de otra Aplicacion, el Soporte no sirve !! es lo peor es Horrible !! Me bajaron las Ventas por su culpa

I have a very bad experience with tryotter. Their sales team promised a trial of 3 months, but the equipments arrive half month later and their services needs to be configured in order to use. The onboarding experience is very bad. Between Otter and Delivery platforms, there are occasional buts that Otter does on behalf of your account. You will see menu issues, promotion issues. The integration with POS requires additional setup and additional fee, which their sales team didn't say. Whatever their sales team promises does not translate to what they will bill you. So don't trust any words on their sales team. They are likely to bill you more than what they said. I have a hard time cancelling their services and returning their equipment. Their customer service never gives our clear instructions on how to return their equipment. I have to go through credit card dispute in order to prevent them from charging me again. You will never expect any customer service if you encounter live delivery order issues. Their customer service response is at least a few days aways. --- New Update Now their custom service team are reaching out to me to ask for more information about the experience, if I don't provide, they will take this review off, because it's a 1 star review? If possible, I would like to give a 0 star. You know what, whatever information you need, I will provide to you. But I will not take off the review. I would like to warn every other restaurant owner know my experience and my time wasted. For other restaurant owner, there is a free version of otter that integrate directly with delivery platforms and it's free. Try clover POS system. They don't charge anything to support that. Base on my experience it's really good. You have doordash, ubereat and grubhub all integrated. One day I will see otter bankrupt.

Worst order management system, Always crashing , poor support , they even change our menus with some totally different restaurants. We lost time, money and customers!!