OtterReviews of tryotter.com

I have written honest and very poor reviews about Otter in the past and they manage to have them taken down for a number of reasons, but as a founder of a busy pizza shop in east London and been using Otter for the last 24 months, I can tell you it is by far the worst possible integration system that we have ever encountered. For example, right now as we speak Otter has posted a menu from last summer with items we no longer have and people are ordering them. When we reach out to Otter they say the matter will take 2 weeks to fix but can’t tell us why it’s happening. Just for the record, Otter DOES NOT intergrate well with Slerp and other common third party platforms. We will be moving forward with a new provider in the new year and we honestly can’t wait. I would never recommend to use this company, it disrupts business and creates so many issues beyond belief.

I rarely write reviews, but my experience with Otter compels me to share. I'm giving them a 1-star rating due to the consistently poor service and equipment quality we've encountered. Poor Equipment: From day one, the equipment (tablet and printer) provided by Otter was subpar. We faced frequent malfunctions and inefficiencies, which directly impacted our daily operations. In a business where every order is crucial, unreliable equipment is not just an inconvenience; it's a liability. Customer Service Frustrations: The customer service experience was equally disheartening. Initially, their sales team was overly persistent, calling up to three times a day. However, once we were on board, the support vanished. Getting assistance for any issue was a Herculean task. We were left to fend for ourselves, writing endless emails or scheduling meetings that seemed more like a time sink than a solution. Lack of Accountability: The final straw was when a mistake on the menu, which was Otter's error, led to significant issues for us. Despite this, Otter refused to acknowledge their fault or offer any form of compensation for the trouble caused. Conclusion: I regret to say that our experience with Otter has been nothing short of a nightmare. The poor quality of equipment and the lack of responsive customer service have not only caused frustration but also financial losses. I strongly advise other restaurant owners to consider these factors seriously before opting for Otter's services. Edit: After a month canceling the services with Otter, we are still facing problems with the platform.

promised 30 day free trial once integrations were completed. Integrations were never completed. Started receiving invoices. Requested cancelation. Continued to receive invoices. Now causing issues with other integrations. Just pay the $5 a month to Clover for online ordering and avoid this useless service.

I've been struggling to get setup with this company. The customer support is terrible, the reps do not understand you when you ask questions and all they know how to do is to "escalate" the issue (AKA, we don't really care) - the sales reps are in the united states but the support reps are offshore and when you ask to talk to a manager or a rep in the united states they refuse both. The reps cannot fix system issues, and honestly, this is one of the most terrible experiences I've had with a company. I signed up 15 days ago and I'm still not set. The reps did the doordash setup incorrectly and it wasn't until I pointed it out that they realized it. I had to call doordash to ask what the issue was and doordash told me what to ask in order to get it fixed. the fix is taking over 8 days now. I set prices for the different platforms and the next morning all the changes I had made were gone. When I called to ask someone what the issue was they told me they were going to "escalate" and the email I received said "you called about some type of issue with your pricing" - I mean, some type of issue? I provided specific details about what the issue was and the rep had no idea what I was saying. terrible company 1 out of 5.

A little over a month ago, I did a demo with Otter and Deliverect before I decided to go with Otter. I chose them because their technology seemed more up-to-date and they already had social media ordering (Deliverect was just about to get that feature). First, my onboarding rep ghosted me twice during onboarding. Someone else had to get my account partially working. My Doordash drive account was NEVER connected but they kept assuring me it was working. They kept trying to upsell me on other paid features but they never got me fully working to begin with. The guy from UberEATS eventually gave me a tablet to use because the Otter rep put the wrong code in for the integration. A month after the bad experience and poor customer service, I emailed everyone I had been in contact with and notified them in writing to cancel my account and not to charge me the full amount for the service since IT NEVER FULLY WORKED. They charged my card in full later that evening. I emailed everyone in the thread again and told them to refund me immediately and no one responded. Finally (6 days later), the sales rep that brought me on, responded and sent instructions on how to cancel. I canceled immediately and replied to him and everyone in the thread, requesting that they verify that it has been received and expedite my refund (since I didn't make any money with them and they have my funds tied up). The guy said they did receive it but as of right now, 10 days after my cancellation request, I still have not received my refund or confirmation of cancellation. Avoid this company!!!!!!!!!!!!!!!!!!

How I am wishing I had checked trust pilot before signing up with Otter. Just read the other one star reviews as they are completely accurate. Support is a joke. They have sent me the wrong printers twice. The tablet may or may not stay logged in. Constant connectivity issues. Can't get through to anyone to help and canned email responses. Menu won't publish correctly. Clearly all their resources are in sales. It's been less than a week and I've already lost over half my normal revenue in online sales. I just spent 17 minutes on hold to get a recorded message that they are closed on weekends. Now based on what I'm reading it's going to be a nightmare to cancel. Clearly they respond to public reviews to give the impression that there is actually a support system in place. Don't be fooled.

Very difficult of getting hold of billing. I have open invoice for the month of June, and they locked my account 10 days into June, cannot take orders or anything because account is locked. They won't let me generate revenue to pay the bill.. Run away from this company

I have was convinced to used this otter from foodstar a dark kitchen providers. I have been told that will have help solve many problems but it actually created more problems Delays on the installation causing late opening day. Constant operational problems and very careless staff. Operators calling just to sell their crap products Totally usefull