OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Muy T.
Jorge is the man, he has been so helpful. I would recommend him and otter to anyone looking to consolidate many tablets to one.
Response from OtterJun 30, 2023
Hey there Muy Thai! Jorge is most definitely the man. Thanks so much for the thoughtful review – really glad to hear you're having a good experience with Otter. Hope you have a great night. - Alex
Samoa K.
Great product!
Response from OtterJun 29, 2023
Hi there! We're so glad to hear that you've been having a good experience with Otter. Really looking forward to continue working together :) - Alex
alex J.
Jorge is the man! Overall, I have worked with many different Otter customer support representatives, but Jorge definitely goes above and beyond to help us. Just recently we have had a printer issues that was ongoing for quite some time. Luckily we were connected with Jorge. He reassured us that he was going to do his best to get this issue solved for us. After some time, jorge stayed in touch with us about the situation and maintained a positive attitude all throughout. He wasted no time in trying to figure out the issue. Thanks to him, our team no longer has to suffer with this issue! Thank you Jorge for your help and hard work.
Response from OtterJun 28, 2023
Hey there Alex! Jorge is most definitely the man. I'm so glad you've been having a better experience with Otter alongside Jorge! I'll be sure to mention your thoughtful review to him & his manager. Looking forward to continued partnership with you and your restaurant. - Alex
leo C.
Had great experience with Jorge, who really taking great effort in helping us taking care of problems we face
Response from OtterJun 2, 2023
Hey there Leo! So glad to hear that you've been having a good experience with Otter alongside Jorge. Have a wonderful weekend. - Alex
Austin N.
I've been working with Otter since the pandemic and the lockdowns. A lot has changed in the take-out wars and online ordering. Otter has been able to help scale our business into 15 locations. I oversee all the stores and It's amazing if I ever need to troubleshoot the Otter tablets or dashboard remotely. It's also super convenient when tracking gross sales for calculating royalties and quarterly taxes. The menu editor is a super useful tool whenever I need to make changes to DoorDash, UberEats, Grubhub, ChowNow. Anytime I ever had a troubleshooting errors or backend issues Phuong Ha and Amber Jimenez were right there helping me out. They've been super helpful with all the growth and they really care about their partners and the restaurants they work with.
Response from OtterJun 2, 2023
Hey there Austin! Wow, this is so awesome to hear. Love that you began working with Otter in the pandemic, and have continued partnering with us to navigate other shifts in the restaurant industry. Great to hear that you've been getting a lot out of our performance reporting & analytics solutions as well as our menu management tool! You're in good hands with Amber and Phuong and I know they're both super excited to continue working alongside your restaurant. Thanks so much. - Alex
LUIS FERNANDO SÁNCHEZ C.
Otter is the best of the best, I really recommended !
Response from OtterJun 2, 2023
Hi Luis! Happy Friday! We're so glad to hear that you've been having a good experience with Otter. Have a great weekend. - Alex
Gustavo A.
Otter seamlessly integrates AI technology into online ordering providers, driving remarkable sales growth. Setup and communication are effortless, and we experienced over 40% sales growth with this innovative solution. Highly recommended for boosting online advertising efforts.
Response from OtterMay 26, 2023
Gustavo! How are you? Thank you so much for this thoughtful and clever review. I'm super excited to hear that you've been having a good experience with Otter's restaurant innovation solutions. I'm particularly excited to hear about that 40% sales growth (!) Looking forward to continued growth alongside your restaurant. Cheers! Alex
Narit
Great service everyday make us easy work. Shaun is a nice guy He’s been helping us a lot of things
Response from OtterMay 25, 2023
Hey there Narit! I hope you're having a stellar day. We're so excited to hear that you've been having a good experience with Otter alongside Shaun! Super excited to continue growing alongside your restaurant. Thanks again. - Alex
