OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sarian L.
Nikko was extremely helpful and completed troubleshooting to get our Door Dash menu and orders to flow through our tablet. He was quick at responding and completed the task quickly. We appreciate all his help. -Mi and Yu Noodle Bar
Response from OtterOct 25, 2023
Hi there Sarian! I'm so glad to hear Nikko was able to help Mi and Yu get their DoorDash menu up and working properly. Will be sure to give him a shoutout. Thank you. - Alex
george A.
It was amazing working with Otter to set up my tablet and my POS Integration account. I worked with Marc Ayoub on this and he was very quick, and efficient and gave me a lot of attention on my onboarding. I'll recommend Otter to any other restaurants that wants to boost his online delivery.
Response from OtterOct 3, 2023
Hey George! Thanks so much for sharing your experience with Otter and Marc. I'm so glad to hear that your set up for Order Aggregation and POS integration went smoothly. Looking forward to continued growth alongside your restaurant. Thanks again. - Alex
Paul
Great insights from the Business Manager
Response from OtterOct 3, 2023
Hey Paul, So glad to hear you're loving Business Manager. Looking forward to continue working with you all. Thanks! - Alex
Juan Pablo Arbelaez S.
A lot of different solutions adapted for different sizes of business.
Response from OtterOct 3, 2023
Hi Juan Pablo! So glad to hear you're having a good experience with Otter's Restaurant Operating System. Looking forward to continue working with your restaurant. Thanks. - Alex
Mel
We've had the pleasure of working with Otter for about 2 years and have had a great experience! The sales team, the customer support teams, the technical support teams - everyone has been really responsive and solid. They've been great partners in building a solution that works for our program (hundreds of locations) and really open to our input/feedback on product improvements. We considered other aggregator platforms and couldn't be more pleased with the choice we made!
Response from OtterJul 10, 2023
Hey there Mel! Wow, I'm overjoyed to hear about your good experience with Otter. It's awesome that Otter's been working so well for you – particularly knowing that you have hundreds of locations. I'm especially glad to hear you feel as though your feedback in terms of product improvements is considered and implemented. It's critical for restaurant technology companies to take customer feedback seriously since the restaurant industry is so nuanced and unique. Super excited to continue growing with your restaurant group! Thanks again. - Alex
Eric Dela C.
My company has been using Otter since the beginning of Otter. It’s been a love and hate relationship with them. They have definitely come a long way. Looking back few years, they have improved for the better. We use them because they provide convenience and helps us with our kitchen system simplification. We have gone through probably 10 representatives from Otter throughout the years and we’re lucky to have Jorge Roman as our rep. He is knowledgeable, prompt, and honest. Couldn’t ask for more!
Response from OtterJul 7, 2023
Hey Eric! Thanks so much for the transparent, thoughtful feedback. Yes, I too was here in the early days of Otter and I agree with you – come a long way and still have a ways to go! Regardless, I'm super glad to hear that you've been having a good experience alongside Jorge. Thanks again for filling us in. - Alex
N F.
Would recommend 👍👍👍
Response from OtterJun 30, 2023
So glad to hear it NF!
Damon F.
Sam at Otter gave one of the best customer service experiences. I’ve had with online ordering companies. She was patient, understanding, and went above and beyond to make things right for me and my business. I would recommend Otter, especially Sam, to anyone interested in streamlining their online ordering experience for their business.
Response from OtterJun 30, 2023
Hi Damon! Thank you so much for this thoughtful review. We're so excited to hear that you've been having a good experience working with Sam & Otter. Looking forward to continue working with your restaurant. - Alex
