rafi C.
Great costumer service!
Great service they know the in and out of the platform I’m very please thank you!!
Response from OtterOct 25, 2023
Hey Rafi! Thanks so much for letting us know. Hope you have a great day! - Alex

Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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rafi C.
Great service they know the in and out of the platform I’m very please thank you!!
Response from OtterOct 25, 2023
Hey Rafi! Thanks so much for letting us know. Hope you have a great day! - Alex
Alpha
Thanks NIKO for helping with the issues I have it . for the patience there was in the process. the quick response on your part, being on the lookout until everything is correct
Response from OtterOct 25, 2023
Hi there Alpha, So glad to hear your issues were resolved by Nikko! Feel free to reach back out should you need help with anything else. Thanks! - Alex
Kasey
At the outset, I found myself in a maze of confusion when navigating our online ordering process. The prospect of integrating Otter was daunting, but I knew I had to reach out and seek guidance to unravel the complexities. Thankfully, my lifeline was Arvan Gohan, the support representative who proved to be a beacon of clarity in my digital wilderness. My issue was far from conventional, and I struggled to articulate it accurately. However, Arvan's exceptional expertise and patience shone through. They not only comprehended my vague description but also took the time to educate me about Otter's significance within our system and how I could resolve the issue. Arvan's guidance was invaluable and illuminating, transforming a seemingly insurmountable challenge into a manageable task. I want to extend my heartfelt gratitude to Arvan for their exceptional assistance. Their dedication and expertise made a significant difference, and I now feel more confident in navigating our online systems. Thank you, Arvan, for going above and beyond to help me - your support has been invaluable.
Response from OtterOct 25, 2023
Kasey! Thank you so much for sending this feedback about your experience with Arvan. This is the experience we hope our restaurant partners have with support every time they reach out to us. Will be sure to give him a shoutout! Thanks again. - Alex
Haru
Mika was very helpful. The person assisted us responded our email so quickly so that I wasn’t worried about next day. The person really cared our issues. Nice job Mika!! Thank you so much.
Response from OtterOct 25, 2023
Hi there Haru! So glad to hear you had a good experience with Mika and your issue was resolved swiftly. I will be sure to give them a shoutout. Thanks! - Alex
Linda
Very friendly and informative and thankfully not pushy!
Response from OtterOct 10, 2023
So happy to hear it Linda! Excited to continue working with you.
Álvaro
Great products with great service
Response from OtterOct 25, 2023
So glad to hear it Álvaro!
WonderArepa D.
Hanna was able to help me and fast. Jose G too.
Response from OtterOct 10, 2023
Hey Wonder Arepa! So happy to hear it. Thank you. - Leigh
Casey H.
Set up with otter was easy and our operation has improved tremendously. Having all the services centralized to otter and having their support is such a benefit for our business. Jorge our representative from otter not only assists with anything otter but he is so knowledgeable and brings so much to the table for our company. He has assisted in our business in so many more ways. He is just a call away if I have any questions or if their are any technical difficulties that may arise (which is rare) and he fixes the issue right away. Very fortunate for this service and the input otter provides to help our business expand more and more.
Response from OtterOct 25, 2023
Hey there Casey! Thank you so much for the feedback about Otter and Jorge specifically. I'm overjoyed to hear that Jorge is adding value to your business and your day to day. Looking forward to continue growing alongside you all. Thank you again. - Alex