Linda N.
Excellent Otter/Revel customer service from Vina
Hey - we've been otter users since the early days of corona - three restaurants injecting into Revel POS - improved accuracy and a huge time saver for my team. The platform has really evolved and I am able to do most programming and publishing myself. I called because our menu links have been really unstable. Previously customer service for menu programming has been frustrating - they've only been available via email and this went nowhere. I pressed to get a call back and thankfully Vina - a support specialist - called me. Over two days we worked together to get everything fixed. She was smart and knowledgeable. After the first day - she did research and identified the underlying problem. She really cared about my problem and worked hard to resolve it. She listened and understood - I'd give her 1000 stars if I could - she's amazing.
Response from OtterNov 27, 2023
Hey there Linda! Love hearing that Otter's POS injection solution has been making your employees lives easier since early COVID. Also great to hear you've noticed the changes we've made over the past few years to make the solution more self-serve! Your experience with Vina is exactly what we hope our customers come across when working with our support team. Great to hear she got everything resolved for you. I will be sure to give her a special shoutout. Should you ever need anything else from us, feel free to give us a call at +1 (704) 396-8837 24/7. Thank you again! - Alex